Job Title: Strategic Carer Experience Manager
This is a pivotal role that requires a strategic and innovative leader to drive the implementation of our carer strategy, lead a high-performing team, and enhance systems that attract, support and retain our incredible carers in Family Based Care Services.
About the Job:
We are seeking an experienced leader with a background in human or social services, volunteer engagement, or talent acquisition. You should have a creative approach to marketing and communications, with a focus on engagement strategies, strong leadership skills, and the ability to influence and drive organisation-wide initiatives.
The successful candidate will oversee the Carer Experience Team and Central Carer Enquiry Team, working closely with service delivery and corporate teams nationally to champion initiatives that strengthen carer engagement.
Key Responsibilities:
* Drive the implementation of our Carer Strategy
* Lead a high-performing team
* Enhance systems that attract, support and retain carers
* Oversee the Carer Experience Team and Central Carer Enquiry Team
Requirements:
To be successful in this role, you will need:
* A degree in Social Work, Social Science, Psychology or Human Services or other related field
* Significant experience in human services, volunteer management, or recruitment and retention
* A progressive mindset with confidence in using technology to enhance systems and experiences
* Culturally respectful practice and a commitment to reconciliation
Benefits:
The role offers a generous salary packaging option, monthly RDO, hybrid work environment, discounted private health insurance, fitness passport, and more.
About Us:
We are a leading social purpose organisation with 8,000+ staff across 500+ communities nationwide. We work closely with families, carers, and communities to help shape brighter futures for children and young people.