Job Description
Team Leader, Current Student Services
* Full-time, Ongoing position at HEW Level 7.
* Bankstown and Parramatta City campuses with flexible work arrangements.
* Salary: $104,953 – $113,204 per annum, plus 17% Super and Leave Loading.
Take charge of a high-performing Student Services team and help shape the experience for thousands of students across Western Sydney University.
The Opportunity
We are seeking a dynamic and experienced Team Leader to join our Current Student Services team within the Office of Student Success. This role is pivotal in delivering high-quality, personalised support to students across multiple service channels, including face-to-face, phone, email, virtual, and self-service.
As Team Leader, you will manage daily operations of Student Hub teams across campuses, ensuring seamless service delivery and a positive student experience. You will lead and mentor staff, foster a values-driven culture, and oversee recruitment and training of casual staff. Collaboration is key—you will work closely with other business units to implement service strategies that leverage technology and enhance student success.
This position also plays a critical role in promoting respectful relationships and support options, ensuring protocols and referral pathways are consistently communicated and enacted. If you are passionate about student engagement and continuous improvement, this is an opportunity to make a meaningful impact.
What Success Looks Like:
* Oversee daily operations of Student Hub teams across multiple campuses.
* Lead, supervise, and mentor staff, fostering a high-performance culture.
* Ensure consistent communication of respectful relationship support options and referral protocols.
* Partner with Success Coaches and Academic Success teams to enhance student engagement.
* Contribute to University projects, events, and service reviews.
* Monitor service performance and implement process improvements.
Please refer to the Position Description for full details.
About You
* Demonstrated experience in customer service and/or leadership roles, ideally in a tertiary education context.
* Strong background in managing and coordinating administrative staff and functions.
* High-level analytical, problem-solving, and organisational skills.
* Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders.
* Commitment to delivering a superior student experience and driving continuous improvement.
Benefits
We invest in the people who make our mission possible. Beyond a rewarding career, we offer a suite of benefits designed to support your physical, financial, and family wellbeing:
* Fitness Passport: Access hundreds of gyms and pools across the state.
* Onsite Childcare: Convenient facilities with exclusive staff discounts and salary packaging options.
* Financial Benefits: Salary sacrifice options for onsite parking and novated motor vehicle leasing,
* Holistic Support: Free Employee Assistance Program (EAP) along with discounted retail and private health cover.
Application Details
* Position Enquiries: Direct to Amy Priestland, Manager Student Services via
* Closing Date: 11:59pm, Tuesday 3rd February 2026.
* Working Rights: You must provide evidence of full-time working rights in Australia at application.
* How to Apply: Please note that only applications submitted via the University's online recruitment system will be considered.
Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.
For Reasonable Adjustments during the application process, please contact
About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.
Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.
For the latest please visit our website and LinkedIn.