Operational Manager – National Operations & Franchise Development
Monsterball Amusements & Hire
Full Time – Fremantle HQ
Start Date: January 2026
Monsterball Amusements is one of Australia's fastest-growing amusement and inflatable event operators, with locations across Albany, Perth, Broome, Darwin, Sydney, Brisbane and more coming in 2026.
We are now recruiting a full-time Operational Manager to oversee national operations and drive franchise development across our expanding network.
This is a rare opportunity to step into a senior leadership role with long-term career potential.
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About the Role
The Operational Manager will work directly under the Managing Director (Yoann) and take over the operational leadership of the entire Monsterball group.
You will be mentored for the first 6 months by Yoann, who has performed this role for the past 13 years, before stepping fully into operational leadership.
Your responsibilities will include national operations, franchise support, franchise development, systems and performance management.
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Key Responsibilities
Operational Leadership
* Oversee daily operations across all Monsterball locations
* Support franchisees with training, systems and performance improvement
* Lead communication between HQ and franchise partners
* Manage national logistics, staffing coordination and operational processes
* Ensure WHS compliance, equipment standards and safety protocols
Franchise Development
* Support the onboarding of new franchisees
* Assist with territory planning, documentation and launch processes
* Provide ongoing support to existing franchisees
* Represent Monsterball professionally with new franchise prospects
National Event Support
* Oversee major event delivery across WA and interstate
* Work closely with the Event Manager & Logistics Coordinator
* Provide hands-on leadership and operational problem-solving
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What We're Looking For
* Strong operational or multi-site management experience
* Excellent communication and leadership abilities
* Highly organised with strong strategic thinking
* Comfortable working both at HQ and hands-on when needed
* Ability to travel occasionally for franchise visits and national events
* Experience with franchising is highly regarded but not mandatory
* Experience in events, hospitality, logistics or tourism is a strong advantage
* Passion for people development, systems and continuous improvement
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Salary & Benefits
* Full-time salary: $100,000 + super
* Annual performance bonus: up to $25,000
* Travel allowance budget for franchise visits & national events
* 6-month structured mentoring from the Managing Director
* Significant long-term career potential as Monsterball expands
* Fremantle HQ location with a supportive, experienced HQ team
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Why This Role is a Rare Opportunity
* Step directly into national operations
* Learn from the founder with 13 years operational experience
* Be a key driver of national franchise expansion
* Clear pathway to future senior leadership (GM-level potential)
* Make a real impact on the company's national growth
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How to Apply
Please apply via SEEK with your resume and a short cover letter outlining:
* Your experience in operations leadership
* Why you're excited about Monsterball
* Your long-term career ambitions
* Any experience working with multi-site or franchised businesses
We look forward to meeting the next senior leader of Monsterball Amusements.