Job Summary
This role is responsible for promoting Fresenius Medical Care solutions and products through sales activities, training, and education of customers in accordance with agreed business plans. The successful candidate will ensure the smooth running of customer accounts and prompt resolution of any customer issues in conjunction with internal stakeholders.
Key Responsibilities:
* Plan, prepare and implement a sales and clinical training strategy per account to maintain existing business and to develop new business opportunities. Work closely with the respective Regional and National Sales Manager across the entire sales cycle to ensure customer outcomes are achieved.
* Increase customer base and market presence through establishing relationships with key opinion leaders, key influencers and decision makers.
* Provide targeted counselling and account information to the clinical and technical teams as required.
* Track and report competitor activity within the assigned accounts.
* Maintain a high-profile presence in the marketplace through the creation of win-win solutions with customers which turn a sales relationship into a long-term business partnership.
* Managing the immediate post-purchase activities (checking order status, consumable and capital movement delivery, handle complaints etc.) to ensure customer satisfaction.
* Provide appropriate clinical support activities such as in-servicing, installations, training & education as required.
Sales Objectives:
* Provide input to forecasting requirements and assist in preparing annual sales budget for assigned territory.
* Establish sales objectives by creating a sales plan and quota for the assigned territory in support of national objectives.
* Prepare and present customer offerings, quotes, tenders, re-orders. Prepare monthly or quarterly reports as required. Fulfill any other related business requirement.
* Maintain CRM to organisational requirements.
* Ensure all administrative tasks, record keeping and reporting are maintained in an effective and timely manner.
Education and Qualifications:
* Registered Nurse with demonstrated renal (HD) skills or registered nurse with demonstrated intensive care (ICU) skills highly desirable.
* Ability to work with minimal supervision and set priorities, demonstrated track record of success in medical sales.
* Highly motivated, enthusiastic, entrepreneurial, independent, commercially adept, articulate, adaptive and confident.
* Skills across most Windows applications including Word, Excel, and PowerPoint.
* Minimum 3 years of sales experience - highly desirable.
* Highly developed interpersonal & influencing skills.
* Demonstrable track record of success in medical sales – desirable.