Communications Specialist
The role of Communications Specialist is to oversee the day-to-day operations of Real-Time Communication Coordinators, ensuring effective and timely dissemination of information to enhance public transport communication.
This position involves maintaining seamless communication channels, promoting efficiency and addressing any real-time operational challenges to uphold high standards of service delivery across Queensland's public transport network.
* Supervise Real-Time Communication Coordinators to ensure timely and accurate dissemination of information related to public transport operations.
* Collaborate with relevant stakeholders to coordinate communication efforts and address any operational challenges promptly.
* Monitor and analyse communication processes, identifying areas for improvement and implementing solutions to enhance overall effectiveness.
* Review and approve complex messaging to ensure accuracy, clarity and alignment with organisational standards before dissemination by Real-Time Communication Coordinators.
* Provide guidance and training to Real-Time Communication Coordinators, fostering a high-performance culture and maintaining a cohesive team within the TOC.
Requirements
* Minimum of 3 years of relevant experience in communications, preferably in a public transport or similar operational environment.
* Exceptional written and verbal communication skills.
* Demonstrated ability to collaborate with various stakeholders, including internal teams and external partners.
* Strong attention to detail, especially in reviewing and approving complex messaging to uphold accuracy and reliability.
* Ability to adapt to dynamic and fast-paced environments, making sound decisions under pressure.
Benefits
This fixed-term temporary role offers a unique opportunity to contribute to the success of the Translink Operations Centre (TOC) and play a key role in keeping Queensland moving.
Job Details
* Temporary employment type.
* Seniority level not applicable.
* Marketing, Public Relations, and Writing/Editing job function.
Location
Brisbane, Queensland, Australia