About the Role In this role, you'll join a successful team to provide quality consulting, implementation and training services on MYOB applications and excellent customer service to our Mid-Market clients. Reporting to the Service Delivery Manager, you'll provide experienced advice, seek out opportunities and identify risks whilst driving success and high adoption of MYOB platforms.
What You’ll Be Doing
Working within a team to deliver expert EXO services across the MYOB ecosystem.
Build trusted relationships with customers, understand their business processes, and help them get the most value from their current EXO environment.
Support our strategy of nurturing suitable EXO customers toward a transition to future state MYOB platforms as their needs evolve, helping customers move forward in a practical and well‑supported way.
Assess, scope and prioritise the time and resources needed to deliver a service as required.
Provide training on our MYOB platform solutions and facilitate organisational change activities and review.
Grow your own MYOB Acumatica capability over time through learning, exposure and hands‑on work, so you can support customers and expand the value you bring across both platforms.
Drive customer success and adoption of our platforms, implementing application and add‑ons & extensions within MYOB products and associated integrations with third‑party products.
About You
Several years proven experience delivering and supporting MYOB EXO solutions in consulting, implementation, or professional services environments.
Good application knowledge and domain knowledge; experience in solution design, configuration, troubleshooting and continuous improvement within EXO environments.
Strong understanding of business processes across finance, operations, manufacturing and supply chain, with the ability to translate customer needs into practical outcomes.
Strong financial and accounting knowledge is essential.
Confidence working directly with customers, building trusted relationships, and communicating clearly with both technical and non‑technical stakeholders at all levels.
A customer‑first mentality, with a focus on delivering quality outcomes and a great customer experience.
Exceptional presentation and interpersonal skills, excellent verbal and written communication and social skills.
Ability to manage competing priorities, work independently, and contribute positively as part of a broader delivery team.
Functional knowledge of MYOB Acumatica product suite, or a similar product is highly regarded.
Our customers are based across AU and NZ, so some travel may be required.
Our Culture & Benefits
Flexible, hybrid workplace that brings balance to how you work, with centrally located offices and in‑person celebrations and social events.
Home office setup with financial assistance and great corporate discounts and vouchers from top retailers.
Partnership with Sonder, supporting the wellbeing of team members.
In‑house training and programmes, LinkedIn Learning, conferences and study assistance.
Variety of leave options available to support wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more.
Community groups built around Wellness, Belonging and the Planet where you can make a meaningful contribution.
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
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