PA Midas Thorndale - 4418, 3952 Lincoln Hwy, Thorndale, Pennsylvania, United States of America Req #797
Summary
A Store Manager at Midas exemplifies professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations. A Store Manager must exercise discretion and independent judgment with respect to matters that significantly impact business operations.
Essential Functions, Duties, and Responsibilities
1. Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
2. Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
3. Analyze and monitor key performance indicators (KPIs) to track shop performance and identify areas for improvement.
4. Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals.
5. Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly.
6. Oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, responsible use of P-Card, payroll management, injury and damage claims, and more to support business objectives and budgets.
7. Act as a key holder for the facility and successfully fulfill opening and closing procedures, including nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.
8. Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices.
9. Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
10. Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
11. Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
12. Collaborate with senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.
13. Perform other duties as assigned.
Supervisory Responsibilities
* Direct supervisory responsibility, including the authority to direct, train, develop, mentor, support, evaluate, and effectively discipline employees to ensure high-quality workmanship, customer satisfaction, and workplace culture.
* Participate in and provide recommendations for hiring, firing, advancement, promotion, or any other change of status of employees.
* Lead and foster a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service.
* Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through conducting team meetings, training, audits, and more.
* Manage the workflow, quality of work, and work schedules for all employees.
Qualifications and Skills
* Strong sense of integrity.
* Excellent analytical, decision-making, and problem-solving skills.
* Excellent verbal and written communication skills.
* Excellent interpersonal, supervisory, diplomacy, and leadership skills.
* Excellent sales and customer service skills.
* Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
* Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
* Excellent organizational skills and attention to detail.
* Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI).
* Proficient in inventory and expense management.
* Ability to thrive in a high-paced sales environment.
* Ability to provide and receive constructive feedback.
* Ability to manage priorities, multitask, and complete objectives with minimal supervision.
* Ability to meet consistent attendance expectations.
Minimum Education, Credentials, and Experience
* Minimum age of eighteen years.
* Active and unrestricted driver's license required.
* High school diploma or equivalent required; a bachelor's degree in business management or related field is a plus.
* Minimum of three years related experience required.
* Minimum of three years managerial experience preferred.
* Must be legally authorized to work within the United States while employed by Leeds West Groups.
* Successful completion of background check.
* Successful completion of Motor Vehicle Records (MVR) check and ability to maintain a clean driving record.
Workplace Culture, Conduct, and Expectations
We adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination, supporting a positive, professional, and safe workplace culture. Employees are expected to conduct themselves respectfully, ethically, and professionally. The environment involves exposure to indoor and outdoor climates, automotive tools, equipment, fluids, and chemicals. Proper use of PPE, adherence to uniform standards, and OSHA compliance are mandatory.
Physical Demands
This position requires physical strength, agility, dexterity, and endurance. Frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and repetitive motions are expected. Lifting and carrying heavy parts and equipment up to 50 pounds or more, working long hours, manual dexterity, and adequate vision, hearing, and speaking abilities are necessary.
Position Details
This full-time, salaried (overtime exempt), onsite role requires at least 50 hours weekly, with varied hours including weekends across locations. Travel up to 25%, with less than 5% overnight, may be required. Reimbursements are subject to company policies.
Equal Opportunity Statement
Leeds West Groups provides equal employment opportunities and complies with all applicable laws. Reasonable accommodations are available for individuals with disabilities.
Other Duties
This description is not exhaustive; duties may change without notice.
Benefits
* Health, dental, and vision insurance
* Flexible and health savings accounts
* Retirement plans
* Voluntary life and disability insurance
* Paid time off and holidays
* Incentive programs and performance awards
* Professional development and employee discounts
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