Sandvik Heatherbrae, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Product Specialist – Mechanical UG Coal role at SandvikSandvik Heatherbrae, New South Wales, Australia1 week ago Be among the first 25 applicantsJoin to apply for the Product Specialist – Mechanical UG Coal role at SandvikSandvik Mining and Rock Solutions(Mudgee, NSW)Our Company And CultureSandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.Sandvik Mining and Rock SolutionsProduct Specialist- Mechanical UG Coal (Mudgee, NSW)Our Company And CultureSandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.The roleThe Product Specialist is responsible for supporting our service contract on-site providing training, coaching, and expertise for our customer site based in Mudgee.Areas of responsibilityDeliver on-site technical expertise to swiftly resolve issues.Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brandProvide advanced technical support for complex issues to end users, operators, and service personnel.Offer valuable insights to Technical Support Managers and Factory Product Engineering for equipment enhancements.Provide information on accuracy of Machine Life Operating CostsAssist in gathering accurate data for warranty claims and engineering improvements.Advise on spare parts needed for both planned and unplanned maintenance.Collaborate with Site planners and coordinators to prioritize corrective work.Analyse machine downtime and develop actionable plans as needed.Initiate root cause analysis for components when necessary. Proactively and reactively investigate warranty claims to enhance customer satisfaction and support Warranty Analyst.Optimize Bolter Miner fleet operations using machine telemetry data to benefit the customer.Your profileThe ideal candidate would have the following skills and competencies:Experienced professional with at least 7 years' post trade experience in Underground MiningRelevant mechanical or electrical trade certificate or equivalentProven track record in a similar roleAbility to deliver technical training and maintenance personnelExceptional oral and written communication skillsHigh level of interpersonal skills and customer interactionsSound computer literacy skillsAn expert in Sandvik equipment specific to mechanical cutting is desirable.Agencies need not apply.To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical assessment.What We OfferJoin us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure. Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice.You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.Talent Acquisition SpecialistIvy ChauFor further information please contact: Ivy.chau_c@sandvik.comSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales, Marketing, and Customer ServiceIndustriesMiningReferrals increase your chances of interviewing at Sandvik by 2xGet notified about new Mechanical Specialist jobs in Heatherbrae, New South Wales, Australia.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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