Job Status: 16 Hours Per Week, 1 year
Salary: Base wage of $39.09 per hour plus 7.5% Scaled Penalty and 12% Superannuation Contributions
Applications Close: Thursday 28 May 2026 at 11:55pm
Job Description
The Service Centre Operator works across a 7‐day rotating shift roster to provide a central customer service point for all building related support including day‐to‐day maintenance issues, building projects, event support and access control. The role ensures problems and customer enquiries are responded to promptly and that accurate and meaningful information is passed to the appropriate staff or contractors for corrective action. The role provides customers, both internal and external stakeholders, with suitable feedback.
The role also provides office administration services to support the effective and efficient operations of the Service Centre.
Responsibilities
* Deliver a high and consistent level of customer service in receiving calls and enquiries; manage effective relationship with internal and external stakeholders, assess issues, log jobs and assign work orders to the most appropriate service provider, and provide feedback to clients on progress and completion.
* Ensure the effective use of the Mainpac Maintenance System, recording all reactive maintenance activity to provide an accurate history and control of all operational assets.
* Coordinate access control for internal and external stakeholders, including issuing ID access cards, designing, printing, cutting and laminating event passes, allocating dressing room PINS, allocating and programming cyber keys, repairing cyber keys as part of helpdesk duties, and maintaining the Cyber Vault and associated access control systems.
* Coordinate administrative activities for the office, including invoice processing, word processing, formatting, copying, and binding as necessary; assist in the preparation of reports, documents and other material; lead and manage use of the TRIM filing system and other computerised and manual filing systems to ensure accurate and efficient record keeping.
* Prioritise and respond to all parking and vehicle access requests.
* Manage procurement of equipment, resources, PPE, uniforms, office supplies; perform inventory control and distribution of items such as keys, sunscreen, safety glasses, ear plugs, gloves, hot work permits, cyber keys, batteries, proxy cards, tea, coffee, stationery, vehicles, etc.
Perks and Benefits
* 10% off onsite food and beverage outlets such as Opera Bar and First Nations Restaurant Midden.
* 5 weeks' annual leave for all ongoing and temporary staff.
* Salary packaging and discounted health insurance.
* Access to a range of professional development programs and staff engagement initiatives.
* Staff community groups such as SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (SEALs).
* Fitness Passport and complimentary wellbeing programmes including pilates, yoga, circuit classes, physiotherapy sessions and other wellbeing initiatives.
* Work for an organisation with a 6‐Star Green Star performance rating from the Green Building Council of Australia.
* Work for an organisation committed to the United Nations Sustainable Development Goals and the world's first arts organisation to join the UN's Global Compact.
* Complimentary tickets to shows.
Inclusiveness and Accessibility
The Opera House is an inclusive employer that recognises everyone is unique. If you require any adjustments to the recruitment process, please contact recruitment@sydneyoperahouse.com to discuss. We welcome and encourage applications from First Nations people, people of all genders, people who are d/Deaf and/or with disability, culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community.
Flexibility
We know flexibility means different things to different people, so let us know how we can support you to be your best.
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