Customer Service Team Leader Role
Drive operational excellence as a team leader in a contact centre environment. Lead and manage frontline teams, delivering performance standards and meeting KPIs.
The ideal candidate will have substantial experience in similar roles, excellent communication skills, and the ability to motivate and lead teams.
* Lead customer service agents to meet contractual objectives.
* Manage performance, behaviours and results of direct reports.
* Develop proactive solutions to exceed performance standards.
* Take ownership of escalated customer issues, liaising with stakeholders for resolutions.
About this role:
This is an exciting opportunity to drive team success, deliver exceptional customer service, and exceed performance targets.
Key qualifications and attributes:
* Proven track record in a similar leadership role.
* Excellent written and oral communication skills.
* Ability to motivate and lead teams.
* Problem solving and conflict resolution skills.
Benefits:
Join an inclusive culture that celebrates diversity and talent. Be part of a team that values individual contributions and growth.
What we value:
Equality, diversity, and inclusivity are at the heart of our company's culture. We believe in fostering an environment where everyone can thrive and grow.