Company DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.
Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.Job DescriptionElysia Wellness Retreat is Australia's leading wellness destination, offering tailored programs and exceptional guest experiences.
Our reservations team is the first point of contact for guests, ensuring a seamless booking process.About the RoleWe are looking for a Casual Reservations Agent to join our front office team.
This role involves managing guest bookings, providing exceptional customer service, and supporting administrative tasks.Key ResponsibilitiesHandle phone and email inquiries professionallyProcess reservations accurately using booking systemsProvide information about retreat packages and servicesAssist with guest requests and liaise with other departmentsQualificationsPrevious experience in reservations or hospitality (preferred)Excellent communication and customer service skillsStrong attention to detail and computer literacyAbility to work flexible hours, including weekendsAdditional InformationCareer Growth: Learning and development programmes to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU / NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support.Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences.
We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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