**Seagrass Boutique Hospitality Group are looking for experienced Central Reservations Agents to join our central reservations team in Southbank.**
Working directly with the Central Reservations Manager, you will be responsible **all reservations** for our **5 Melbourne based steak house restaurants - The Meat & Wine Co and Hunter & Barrel**.
Being the first point of contact with our guests, our agents should want to make a positive impact on the people you interact with, leaving them with a memorable first impression.
**Key tasks**:
- Ensuring all reservations are handled promptly and recorded accurately and provide efficient and professional service to all guests
- Maintain a thorough knowledge of all stores and promotions
- Maintaining brand knowledge and current with restaurant operational requirements in relation to reservations management ie, seating times, minimum spends etc
- Provide exceptional customer service and communication. Listening to guests in order to understand their needs and offer tailored options for reservations,
- Respond to all guest feedback
- Be knowledgeable of the brand loyalty program and provide appropriate benefits to our current and future members.
**Benefits include**:
- Employee discounts over 4 brands in Melbourne
- A training program dedicated to developing our team and giving them the best opportunities to succeed
- Potential career progression with a national company
- Support from an experienced dedicated team
**What we are looking for**:
- A Team player with high level of initiative and the ability to work autonomously
- Previous reservations management experience within restaurant essential.
- Excellent communication, attention to detail, administration and time management skills
- Current RSA qualification or the ability to obtain is essential
We are looking for the exceptional applicants who are passionate about the hospitality industry and values being part of a supportive team. If you feel you are suitable for this role, please click "Apply
**Job Types**: Full-time, Part-time, Casual
**Benefits**:
- Employee discount
- Employee mentoring program
- Free food
- Career development assistance
- Referral program
Schedule:
- Rotating roster
- Weekend availability
Supplemental pay types:
- Performance bonus
- Tips
**Experience**:
- reservations: 1 year (preferred)
Work Authorisation:
- Australia (required)
📌 Central Reservations Agent
🏢 The Meat and Wine
📍 Melbourne