We are seeking enthusiastic and customer-focused individuals to join a dynamic team at a government contact centre in Lithgow. This is a fantastic opportunity to contribute to road safety initiatives while developing your skills in a supportive and structured environment.
Employment Type: Contract
Contract Duration: 6 Months
About Us
Adecco is one of the world’s leading workforce solutions providers, trusted by government and private sector clients across Australia. We specialise in connecting skilled professionals with meaningful opportunities, offering dedicated support throughout the recruitment process. With a strong presence in the public sector, we’re committed to helping you find roles that align with your experience and career goals.
Responsibilities
- Provide high-quality customer service via phone and digital channels.
- Handle enquiries related to road safety services.
- Maintain accurate records and follow procedures.
- Collaborate with team members and escalate issues when necessary.
Your Profile
- 2–3 years of customer service experience (call centre, administration, or retail)
- Previous government experience is preferred
- Excellent written and verbal communication skills
- Intermediate computer skills including typing, email etiquette, and proficiency in Microsoft Outlook and Teams
- Ability to learn current systems quickly
- Previous government experience is desirable but not essential
- Must be based in NSW and able to attend on-site training and assessments
- Contractors will work on a rotating roster between 7:00 AM and 7:00 PM, Monday to Friday
- Each roster cycle lasts two weeks, during which contractors will work the same shift
- After each cycle, they will rotate to a different shift (e.g., early, mid, or late start)
If you meet the above criteria and are interested in joining a supportive and fast-paced team, we encourage you to apply now. Please ensure your application includes an up-to-date resume and details of your availability. Only candidates currently residing in NSW will be considered due to on-site training and assessment requirements.
We look forward to receiving your application!
Contact
If you're interested in this opportunity, please apply directly. Feel free to contact me if you have any questions or would like to discuss any confidential details about the role. Contact details are as follow:
Email ID: poonam.devi@adecco.com.au
Contact number: (0)7 3287 8150
📌 Customer Service Representative - Call/Contract Centre
🏢 Adecco Australia
📍 Lithgow