Job Description
This role is a critical part of our team's effort to provide comprehensive support to individuals with complex needs. The successful candidate will work closely with participants who have mental health conditions, Acquired/Traumatic Brain Injury (A/TBI), or disabilities resulting from workplace or traffic incidents.
The primary focus of this position is to empower participants to manage daily tasks independently, with a strong emphasis on empowerment over direct intervention. To achieve this, the ideal candidate will employ effective communication and interpersonal skills, coupled with a deep understanding of case management and referral processes.
* Key Responsibilities:
* Community outreach and telehealth support, case management, and following established behavioral support plans
* Regular communication with care teams, linking participants to a wide range of community and clinical services
* Developing professional relationships with individuals, their families, and other stakeholders in the community
* Managing referrals, performing risk assessments, providing accurate and timely case notes and reports
Required Skills and Qualifications
* Essential Attributes:
* Effective and efficient rapport-building skills
* Strong listening skills, adaptable communication style, and a desire to learn more
* Contribution to a positive team environment and ability to work autonomously
* Familiarity with technical terminology in a clinical setting
* Previous experience in mental health or outreach support, preferably supporting individuals with complex needs; ABI/AOD/mental illness/physical disability/dual diagnosis
* Desirable Attributes:
* Qualifications in Mental Health, Social Science, or other relevant fields (or actively pursuing studies)
* Valid driver's license and willingness to use personal vehicle for work-related travel within a specified radius
Benefits
* Supportive Environment:
* Flexibility in working hours to suit individual needs
* Access to industry-leading induction and on-the-job training, as well as continuous online learning modules
* Financial benefits, including salary packaging and novated leasing options
* A supportive team environment that fosters engagement and inspiration
Join Our Team
We are committed to the safety, participation, and empowerment of all children and adults. We warmly welcome applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander communities, people with lived experiences of mental health and disability, and LGBTIQA+ individuals.