Call Centre Dispatcher / Dispatch Operator
We are seeking an experienced Call Dispatcher to work within our Network Operations Centre, effectively dispatching and communicating unplanned maintenance activities.
About the Role
This role is best suited for those with a background in dealing with infrastructure faults in essential services and has worked in a control room environment, particularly in the utilities industry and/or emergency services.
Key Responsibilities
* Coordinate multiple Field Ops Water and Sewer resources to attend priority work
* Support allocated field resources through effective communication and use of technologies to minimise cost and reduce travel time
* Prioritise and communicate work requests, including client/customer escalations
* Perform Fault Call Taking duties from customers as required
* Drive productivity and efficiency without compromising safety, environmental and quality objectives
Your Skills and Experience
* Previous experience in a similar role and industry is advantageous or as a call dispatcher dealing with a diverse range of disciplines
* Prior experience using Computerised Maintenance Management Systems such as Maximo & Click is desirable
* Demonstrated expertise in planning, implementing and managing maintenance activities
* Appropriate secondary and/or trade qualifications with sound planning, scheduling capabilities
Culture and Community
Ventia values diversity and is enriched by the diverse experiences, talents, and cultures that our people bring to the organisation. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds.
What We Offer You
We offer a competitive salary, career growth, and discounts on Health Insurance, Banking, flights & accommodation, car hire, car leasing, and more.