Branch Manager – Lead, Grow & Make Your Mark
At Kent, exceptional customer experience isn’t just a priority - it’s what drives everything we do. As demand for relocation services continues to grow across Australia and globally, we’re looking for a dynamic Branch Manager to lead one of our high‑performing operations. This is a rare opportunity to step into a well‑established, state‑of‑the‑art branch with strong foundations already in place and take it even further. Whether you come from logistics, transport, retail, hospitality, facilities management, or another operationally complex environment, if you know how to lead people, run a business and deliver results – we want to hear from you.
The Opportunity
This is a hands‑on leadership role where strategy meets day‑to‑day operations. You’ll take ownership of branch performance, lead a capable team and drive both customer satisfaction and commercial success. You’ll have the autonomy to improve, innovate and grow – not just maintain the status quo.
What You’ll Be Doing
* Owning the financial performance of the branch, driving revenue and managing costs
* Leading both sales and operations to deliver seamless, high‑quality service
* Creating a strong customer‑first culture across every touchpoint
* Coaching and developing your team to build capability, engagement and performance
* Ensuring a safe, compliant and efficient working environment
* Identifying opportunities to improve processes, productivity and outcomes
What We’re Looking For
You might already be a Branch Manager – or a strong operational leader ready to step up. We’re less concerned about what industry you come from and more interested in how you lead and think.
You’ll Bring
* Proven leadership experience in a fast‑paced, operational environment
* Strong commercial acumen and the ability to run a business unit
* Confidence managing people, performance and change
* A practical understanding of operations – workforce planning, logistics, inventory or similar
* A focus on continuous improvement and finding smarter ways of working
* A passion for delivering great customer outcomes
You may not fit the requirements 100% but that’s okay – we’d love to hear from you. If you are looking for a career and not just a job, you’re in the right place!
Benefits
* We offer a competitive salary plus super and additional incentives
* Genuine work life balance
* Everyone has access to training and development
* Kent CARE Program focusing on staff wellbeing and mental health
* FleetPartners Fully Maintained Novated Leases
* Staff discounts on storage and removals services
* Recognition incentives in the form of digital gifts
* We believe in inclusiveness and workplace equality
* Support for women choosing a management career path
* 2M invested in technology including bespoke systems built in‑house
* 5 star rated onboarding experience
* 1 in 5 roles are filled internally, we love promoting from within
* Diverse business areas that offer additional opportunity
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