Insurance & Claims Manager to lead Sydney Water’s insurance placement, technical advisory recoveries and claims management functions. This critical role ensures alignment with our risk appetite to safeguard the organisation’s finances, resources and reputation.
Responsibilities
* Oversee Sydney Water’s insurance portfolio, including placement of cover aligned to strategic and operational risks and monitor emerging insurance trends.
* Manage relationships with insurers, brokers, iCare and other service providers to ensure high‑quality advice, claims support and compliance with insurance obligations.
* Provide expert advice to business units on insurance claims and contractual issues and liaise with Legal on matters with legal implications.
* Lead the claims management framework, including handling high‑value and sensitive litigated claims and recoveries, ensuring consistent processes across the business.
* Deliver end‑to‑end claims management experience, including workers’ compensation claims, ensuring timely resolution and compliance with statutory requirements.
* Prepare and present reports to the Board, Executive and committees on significant claims recoveries, workers’ compensation exposures and emerging trends.
* Manage the Insurance and Claims team budgets and forecasts, fostering collaboration and exceptional customer service.
Experience and Qualifications
* Extensive experience (10 years) in insurance placement and end‑to‑end claims management, including workers’ compensation claims, with strong research, analytical and problem‑solving skills.
* Proven ability to build and manage relationships, influence senior stakeholders and consult effectively with internal and external parties including government and utilities.
* Exceptional leadership, organisational and time‑management skills with the ability to prioritise competing demands and meet strict deadlines in high‑volume environments.
* Outstanding interpersonal, negotiation and conflict‑resolution skills, combined with superior written and verbal communication for high‑level correspondence.
* Demonstrated capacity to handle confidential and sensitive information, provide strategic advice with clarity and independence, and maintain attention to detail while seeing the bigger picture.
* Commercially minded, solutions‑focused and flexible with a proactive approach to anticipating needs and delivering key outcomes.
* Australian Citizen or Permanent Resident at the time of application.
* Will undergo background checks, including a criminal history check and a medical assessment (online or in person).
* Flexibility to travel across Sydney Water sites as required.
Closing Date
2 January 2026 11:59 pm AEST.
Interviews will commence mid‑end January 2026.
Additional Information
Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact for any further information.
Competitive Compensation
We ensure that your skills and contributions are valued and rewarded appropriately.
Hybrid Work Environment
We offer a hybrid work model that balances remote work and office collaboration, supporting team productivity and well‑being.
Continuous Professional Growth
We will invest in your career with leadership and development programs to propel your success.
24/7 Wellbeing Support
Access for you and your family to free and confidential mental health and general health support through our EAP portal.
Discounted Private Health Insurance
Unlock affordable access to top‑tier health coverage with our discounted insurance plans.
Family First
Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance.
Fitness Passport
Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
Novated Leasing
Get in the driver’s seat of your financial future with our novated lease options.
Working at Sydney Water
We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds and veterans.
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