Reddy Express Narrabeen - Assistant Manager
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PositionAssistant ManagerDivisionReddy ExpressResponsibleSite ManagerDepartment
Retail Operations
Primary Function:
* To support the Site Manager in the delivery of an exceptional customer experience and key financial results.
* To provide Site Manager relief as required.
* To ensure safe and excellent execution of business policies, procedures and shop/forecourt standards.
* To assist in leading a high performing and engaged team.
* To embrace and lead change
Area of AccountabilityKey ResponsibilitiesPerformance MeasuresHSSE
1. Adhere to, monitor and implement company policies and applicable legislation as advised by Reddy Express relating to HSS&E.
2. Actively manage HSE incidents and hazards to ensure timely corrective action is taken.
3. Ensure effective implementation of the SafetyCARE Injury Management Systems and Processes.
4. Contribute to the review of the Reddy Express Health Safety & environment Strategy and systems as required.
5. Accountable for a safe site for everyone, every day by implementing and evaluating safe work practices, improving safety performance and celebrating safety achievements by identifying, managing, reporting site hazards and reporting site incidents.
* 100% hazards are managed/reported
* 100% incidents are reported
* 100% completion of assigned items from Safety Evaluation action plans
* 100% Business checklist
* 100% compliance to the Food Safety Management System
* All team members are trained in relevant Safe Work Practices & complete applicable HSE training programs
* 100% compliance to Environmental procedures
* First 60 minutes process for injury management and early intervention
Provide exceptional service to our customer
6. See everything we do through the eyes of the customer.
7. Provide and role model exceptional customer service at all times through understanding customer needs.
8. Drive continuous improvement in customer service looking at the whole customer journey, from the merchandising of products to the greeting and farewell.
9. Managing customer enquiries
* Customer feedback.
* Express Extra results
* Reddy to listen results
Driving Sales
10. By having great availability at all times.
11. Able to use the tool that has been provided to improve orders (DAX/ Set mins/ CAO orders).
12. Able to identify the best sellers in every promo and order accordingly to maximise sales opportunity.
13. Able to upskill/ engage the team to increase the basket spend.
14. Able to influence the team to increase the conversion rate.
* Balance scorecard
* Shop sales component
* Stock holding
* Basket spend
* Utilising the Reporting Hub tools for business guidance on orders and sales history
Lead and develop team
15. Work with team members to ensure excellent execution every time of People and Culture policies and procedures including Equal Employment Opportunity (EEO).
16. Role model Code of Conduct and our values
17. Recognises and celebrates achievements & behaviours.
18. Create a culture of trust and openness
* Team member turnover
* Team member performance
* Team member engagement (Always Open Survey results)
* Hours to target or below
Communication
19. Strong verbal and written communication to all site team members using the tools available (site diaries, communications folder, notice board, etc)
20. Effective communication of issues, challenges and feedback to Retail Area Manager
* Measurement of performance by the Retail Area Manager
* Team members aware of all business communications
Retail Basics
21. Adhere to, monitor and implement all retail basics standards, as advised by Reddy Express, including the implementation of monthly promotions, maintenance of site planograms and management of site housekeeping standards
* Customer feedback
* Balanced Scorecard results
* Reddy to Listen results
* Ready for Business Audit results
* Measurement of site standards by the Retail Area Manager
Business Controls
22. Monitor and maintain specified business controls that may include day books, cash, credit, processing of shift media, processing of fuel discount dockets, and asset management etc.
* Register/ Credit Card / banking variances.
* Measurement of business controls by the Retail Area Manager
Cost Controls
23. Monitor and maintain specified business cost controls within your ability to influence including labour hours, overtime reduction, cleaning, stationary, consumables, phone and electricity
* Costs compared to like sites
* Cost compared to historical data
Security
24. Support the Site Manager with security & loss prevention activities within the site.
25. Instilling a personal security and doing the right thing culture.
26. Take ownership of personal security/safety at all times when working.
27. Monitor and maintain adherence to all security policies and procedures.
28. Monitor and maintain adherence to the drive off policy and procedures.
29. Undertaking the weekly security business checklist.
30. Training new team members in site specific security risks and procedures
* Total adherence to all security policies and procedures.
* All team members trained in security & drive off procedures.
* Drive Offs KPI target.
* Weekly security checklist results
* Utilising the Drive off editor for accurate record keeping
Cash and Card
31. Adherence to the cash & card policy and procedures.
32. Investigate variances.
33. Daybooks and administration is completed to standard.
34. Cash counts completed to standard.
35. IF drive off customers are offered the IVR payment service.
36. Ensure only appropriate fuel and stock discounts are applied
* Measurement by third party evaluations.
* Cash /credit variance reports
* Measurement of key accountabilities by the Retail Area Manager
* IFDO to IVR conversion rate
Wet Stock Management
37. Adhere to the stock out process: report fuel stock outs.
38. Ad-hoc stock level reporting (fuel related): maintaining the accuracy of dips by reporting out of stock and in stock fuel position.
39. Adblue and LPG reporting.
40. Monitor Environmental report
* Accurate Environmental Report Data
Dry Stock Management
41. Monitor and maintain purchase orders, receipting, stock loss, spoilage, and completion of agreed internal stock take schedule
* Merchandise spoilage at or below target.
* 100% completion of stock takes to agreed schedule.
* Stock take losses at or below target
* Reduction of out of stocks
Price Management
42. Ensure execution of site compliance to price strategies in an accurate and timely manner
* Measurement of price management by the Retail Area Manager
People and Culture Processes
43. Ensuring accurate recording of hours worked into Dayforcce and compliance with Reddy Express payroll & roster procedures
* Measurement by third party evaluations.
* Measurement of People and Culture processes by the Retail Area Manager
Compliance
44. Accountable for personal & team compliance with internal company policies, current Enterprise Bargaining Agreement, procedures and codes, and all applicable external laws, regulations, standards and industry codes, for example, Fair Trading laws and Australian Consumer Law.
45. Identifies and reports any compliance incidents
46. Monitors and implements company policies/applicable laws as advised to team members and enforce as required
* Measurement of compliance by the Retail Area Manager
Decision Making
47. Make decisions autonomously based on issues, problems or opportunities that arise.
48. Engage with Retail Area Manager in situations that require the additional support or guidance to reach a decision.
* Measurement of decision making skills by the Retail Area Manager
Improvement and Innovation
49. Contribute ideas to drive sales, improve existing practices and procedures.
50. Be an advocate for change and deliver on new business initiatives.
51. Challenge current ways of working through providing feedback through the appropriate channel (Always Open Survey)
* Measurement of performance by the Retail Area Manager
Unlock job insights
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At Coles Group, we're all about our 'why' – our purpose – to sustainably feed all Australians to help them live healthier, happier lives.
Coles Group is one of Australia's largest and most iconic retailers, with more than 2,400 outlets across our portfolio of Australian supermarkets, liquor and convenience stores. We have a proud history starting in 1914 when G.J. Coles opened our first store in Collingwood, Victoria.
Today, we have almost 120,000 team members who are making a difference to the 21 million customers who shop with us each week. We look ahead, energise each other and deliver with pride. These are the behaviours we exhibit when we're at our best. Our team members are a diverse bunch and we authentically celebrate this at Coles Group - because a diverse workforce and an inclusive culture drives innovation, diversity of thought, new ideas and a better work environment for everyone.
We have an important role to play in creating jobs, supporting our suppliers and making a positive difference in our Australian local communities. We provide a range of fresh food, groceries, general merchandise, liquor, and financial services.
Our strategy is focused on changing at pace, efficiency and innovation, and we're committed to having a positive impact on the lives of all Australians, now and into the future.
Learn more about Coles Group and what we do:
Visit our Coles Careers website:
http://www.colescareers.com.au
Source: this is an extract from the company's own website.
At Coles Group, we're all about our 'why' – our purpose – to sustainably feed all Australians to help them live healthier, happier lives.
Coles Group is one of Australia's largest and most iconic retailers, with more than 2,400 outlets across our portfolio of Australian supermarkets, liquor and convenience stores. We have a proud history starting in 1914 when G.J. Coles opened our first store in Collingwood, Victoria.
Today, we have almost 120,000 team members who are making a difference to the 21 million customers who shop with us each week. We look ahead, energise each other and deliver with pride. These are the behaviours we exhibit when we're at our best. Our team members are a diverse bunch and we authentically celebrate this at Coles Group - because a diverse workforce and an inclusive culture drives innovation, diversity of thought, new ideas and a better work environment for everyone.
We have an important role to play in creating jobs, supporting our suppliers and making a positive difference in our Australian local communities. We provide a range of fresh food, groceries, general merchandise, liquor, and financial services.
Our strategy is focused on changing at pace, efficiency and innovation, and we're committed to having a positive impact on the lives of all Australians, now and into the future.
Learn more about Coles Group and what we do:
Visit our Coles Careers website:
http://www.colescareers.com.au
Source: this is an extract from the company's own website.
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