Hotel Management Position Launceston
We are seeking an experienced Hotel Manager to oversee the smooth operation of our busy apartment hotel located in Launceston, Tasmania. This is a full-time role where you will be responsible for all aspects of managing the property to ensure the highest standards of guest service and satisfaction are consistently delivered.
Key Responsibilities:
* Managing all daily operations of the apartment hotel, including reception, housekeeping, maintenance, and guest relations
* Overseeing the recruitment, training, scheduling, and management of the hotel team
* Driving occupancy and revenue through effective marketing, pricing, and yield management strategies
* Maintaining brand standards and ensuring the property is well-presented at all times
* Developing and implementing policies and procedures to improve operational efficiency
* Managing budgets and financial reporting for the hotel
* Identifying and addressing maintenance and repair issues to maintain the property
* Providing exceptional customer service and handling guest enquiries, feedback, and complaints
Requirements:
* Significant experience (3+ years) in a hotel or apartment management role, preferably in a similar size and style of property
* Strong leadership and people management skills, with the ability to build, motivate, and develop high-performing teams
* Excellent customer service orientation and problem-solving skills
* Proven track record in driving occupancy, revenue, and profitability
* Hands-on experience managing all aspects of hotel operations
* Strong commercial acumen and financial management skills
* Working knowledge of property maintenance and repair requirements
* Strong attention to detail and ability to multitask in a fast-paced environment
As a Couple/Management Team:
Complementary skills and hands-on experience are highly valued. At least one member should have strong maintenance experience, ensuring facilities are kept to the highest standard and any issues are resolved promptly. Together, you offer comprehensive knowledge of property and hospitality management, creativity, and a supportive leadership style. A shared passion for guest service, resilience under pressure, and meticulous attention to detail ensure smooth operations and an outstanding guest experience.
Benefits:
* A supportive and rewarding work environment
* The opportunity to grow your career and work with a passionate team
What We Offer:
At our company, we focus on providing Quality Accommodation in Superior Locations. Our philosophy is to create a