Customer Service Ambassador
We are seeking a friendly and detail-oriented Customer Service Ambassador to represent our company, ensuring client satisfaction from initial contact through project completion.
Responsibilities:
1. Provide exceptional customer service as the primary point of contact for clients via phone, email, and in-person interactions.
2. Respond to inquiries regarding services, quotes, timelines, and materials with professionalism and efficiency.
3. Schedule consultations and coordinate with project managers to deliver seamless client experiences.
4. Maintain accurate and up-to-date customer records and job progress information.
5. Resolve client concerns promptly and professionally, providing solutions that meet their needs.
6. Follow up with clients post-project to ensure satisfaction and gather feedback for continuous improvement.
Requirements:
* Previous experience in customer-facing roles, preferably within construction or masonry industries.
* Excellent communication and problem-solving skills, with the ability to think critically and resolve issues effectively.
* Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
* Proficiency in using email, scheduling tools, and software programs, with a willingness to learn and adapt new technologies.
* A professional and positive attitude, with excellent teamwork and interpersonal skills.