Event Cinemas Castle Hill - Gold Class Team Member
Shop 600B/6-14 Castle St, Castle Hill NSW 2154, Australia
Posted Sunday 12 April 2026 at 2:00 pm
About the Role:
* General Cinema Duties
o Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
o Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
o Actively contribute to and participate in all cinema campaigns.
o Follow Workplace Health and Safety policies and procedures including emergency procedures.
o Attend and complete all mandatory training sessions as designated by EVT.
o Assist fellow employees as needed, fostering a cooperative and supportive work environment.
o Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
o Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
o Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to auditorium seating, all cinema equipment, customer facing and back‐of‐house property and products, including bathroom facilities.
o Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
o Security knowledge and awareness.
o Queue management and crowd control.
o Lost property maintenance.
* Retail Customer Service
o Proficiency in register operation and ticketing systems.
o Product and service knowledge.
o Cash preparation and responsibility for own till.
o Conduct self‐audits and ensure financial balance through attention to detail and accuracy.
o Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
o Maintain product stock levels and presentation, in accordance with planograms where applicable.
o Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
o RSA qualifications as required.
* Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
* Presentation and minor maintenance of games machines.
* Queue management and crowd control including allocated seating management.
* Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
* Support on‐screen presentation by monitoring, actioning and/or reporting film quality, in‐cinema comfort and ambiance issues.
* 4. Bio‐Box Training
o Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
o Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
o Content management including DCP‐delivery and ingest via physical hard drives, IP delivery & satellite delivery.
o Monitor the delivery of alternative content including live satellite streaming and special event screenings.
o TMS daily scheduled session check.
o Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
o Knowledge in film programming.
o General maintenance within the cinema complex as appropriate to skill and knowledge at this level. KPI's
EVT Perks offer a range of always‐on discounts on our amazing entertainment and travel experiences across Australia and New Zealand. These perks are available to every EVT employee, including casual employees, starting from day one.
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