About the Role
Due to the continued growth of our business, we are seeking a part-time Valet who will attend to the Konica Minolta printing equipment and provide exceptional customer service to our valued client based onsite at Redlands City Council. This role is a job share role.
Key Responsibilities
Attending to print equipment at various customer sites to ensure a high standard of copy quality, equipment cleanliness and changing of consumables, in accordance with the agreed services levels
Maintenance support, service and Helpdesk support
Coordinating and performing basic fault preventative servicing in relation to the printing equipment
Providing first level response on equipment faults in line with Konica Minolta's customer service values/customer statement of work obligations and escalating specific technical equipment/software issues to Konica Minolta Helpdesk
Ensuring paper stock is managed to agreed levels, and filling paper trays
Consumables management
Customer User Training – providing scheduled or ad hoc training to Customer users in relation to the operation of the printer
Requirements
You have some experience in providing exceptional customer service, caring about customers and relationships
You may be required to pass a Working with Children check
You are professional, proactive, organised, and take pride in your work
Some technical experience is preferred however you should enjoy problem solving and resolving issues both with customers and machines
A desire to learn – you will have initial and on-going hands on product training to ensure the success of your career at Konica Minolta
Benefits
We're proud to be CertifiedTM by Great Place To Work, reflecting the commitment we make to building a positive, inclusive and empowering culture.
At Konica Minolta you will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Compliance
As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
Job Details
Seniority: Entry level | Employment type: Part-time | Job function: Other | Industries: IT Services and IT Consulting
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