Resident Experience Manager - Make Every Day Meaningful Churches of Christ - Residential Aged Care, Southport Permanent Part-Time - Minimum 60 Hours per fortnight | Monday to Friday
Create a place that feels like home — for our residents, their families, and our team.
About the Role: At
Churches of Christ, Southport, we’re looking for a warm, proactive, and people-focused
Resident Experience Manager
to join our aged care home. This is more than just a management role — it's an opportunity to shape the everyday experience of our 80 residents by ensuring the home is safe, vibrant, welcoming, and deeply respectful of individual needs.
In this newly created position, you’ll be the heartbeat of non-clinical operations. You’ll lead and inspire a dedicated team — including lifestyle, kitchen, cleaning, maintenance, and gardening — and collaborate closely with our Service Manager and clinical staff to ensure everything runs smoothly and compassionately.
If you’re someone who thrives on making others feel valued and comfortable, this is the role for you.
What You'll Do:
Be a
resident advocate
— listening to their needs and ensuring their voices shape their setting
Lead and support non-clinical teams, bringing out the best in each person
Oversee essential operational areas like
cleanliness, food service, safety, lifestyle activities, and maintenance
Manage stock, ordering, budgeting, and compliance with safety and food regulations
Proactively handle concerns or complaints with empathy and professionalism
Regularly audit services and look for opportunities to
improve resident satisfaction
Who We're Looking For: You are someone who
cares deeply about people
and wants every resident to feel seen, heard, and respected. You love finding ways to make things better, and you bring a solutions‑focused mindset to your work. You understand that small details — a freshly made bed, a friendly chat, a warm meal — can make a world of difference.
You'll bring:
A
customer-first approach, driven by compassion, innovation and continuous improvement
Strong leadership skills (ideally from hospitality, aged care, or customer service environments)
Hands‑on experience with
food preparation and ordering for large aged care or similar facilities
Knowledge of
HACCP, GMP and food safety
requirements (or willingness to learn)
A
Food Safety Supervisor certificate
(or willingness to obtain)
Ability to manage multiple teams, tasks and priorities with care and confidence
A current (or willingness to obtain)
National Police Check
Full Australian work rights
Why Join Us? At
Churches of Christ, you’ll be part of one of Australia’s largest not-for-profit care providers with over 140 years of experience supporting individuals, families and communities. Our work is guided by strong values:
Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship, and
Safety.
We offer:
Generous
salary packaging
up to $18,549 tax‑free
Supportive team culture
and meaningful work
Employee Assistance Program
and wellbeing support
Retail discounts
and ongoing professional development
Opportunities to grow in a
mission‑driven organisation
Ready to create a home where people truly feel they belong? Apply now and help us make every day brighter for our residents. Visit www.cofc.com.au to learn more. For a confidential chat, contact
Anston on
07 5509 8555
We welcome applications from people of all backgrounds and
strongly encourage Aboriginal and Torres Strait Islander people to apply. Applications will be reviewed as received.
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