About This Role
We are looking for an analytic, commercially minded workforce planning professional who thrives in a fast‐paced retail environment. The role focuses on providing data‐driven insights, workforce forecasts, and scenario modelling to support strategic and operational decision‐making across our retail network.
Responsibilities
* Develop and maintain workforce plans aligned to strategy, sales forecasts, and trading patterns.
* Forecast labour requirements for peak periods and major trading events.
* Model workforce impacts of store changes, trading hours, and network growth.
* Support labour budgeting and workforce cost management.
* Analyse workforce and labour metrics to identify trends, risks, and opportunities.
* Deliver clear dashboards, reports, and insights to leaders.
* Partner with Retail Operations, Finance, HR, and Talent Acquisition on workforce planning and hiring needs.
* Provide workforce insights to support effective scheduling and rostering.
* Identify critical roles, skill gaps, and future capability needs.
* Continuously improve workforce planning tools, processes, and methodologies.
Qualifications
* Proven experience in workforce planning, workforce analytics, or people analytics roles.
* Strong analytical and numerical skills, with a sharp eye for detail.
* Advanced capability in Excel and workforce analytics tools such as Power BI or workforce planning systems.
* Confidence working with large and complex datasets to uncover trends, risks, and opportunities.
* The ability to translate data into clear, compelling insights that drive better decisions.
* Strong stakeholder engagement skills, with the ability to influence and partner across diverse teams.
* A solution‐focused mindset, balancing customer experience, cost efficiency, and workforce capability.
* The ability to manage competing priorities and deliver under tight deadlines.
Our Commitment to Diversity
We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves. We are an inclusive organisation committed to providing equal opportunities for all.
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