Continuing, Full-TimeStudents DirectorateCQUniversity Bundaberg Higher Education Worker Level 4Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)
Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.
Working at CQUniversity
Join our Student Service SPOT team, CQUniversity’s multi-channel student service centre, delivering support through phone, digital and face-to-face interactions. Be part of a team that makes a real difference to the student experience!
As the first point of contact for current and prospective students, you will provide support across phone, email and online platforms. You will guide students through university systems and processes, helping them feel confident and supported at every stage of their journey.
We are seeking a confident communicator with strong customer service experience who thrives in a fast-paced environment. You will deliver accurate, timely and well-documented advice across areas including course information, admissions, enrolment, fees, scholarships and general administration.
In this role, you will help create positive student experiences, provide genuine support and contribute to a collaborative team that takes pride in delivering quality service.
Be Rewarded
17% superannuation (with the choice to join an award-winning superfund)5.4 weeks annual leave10 days personal/sick leave, plus 5 days carer’s leave7.25 hours engaged service leaveFantastic professional and career development opportunitiesUp to 26 weeks (six months) paid parental leaveAccess to an Employee Assistance Program and Fitness Passport
Position Requirements
Excellent customer service skills and an understanding of the needs of a culturally diverse university community.Knowledge and proficiency in the use of information systems, web browsers, email software, Microsoft software or similar, customer relationship systems and Quality Standards to achieve successful outcomes.Outstanding verbal and written communication skills and administrative experience.Knowledge of Call Centre techniques.
Position Description
For further information about this position, please refer to the Position Description.
Apply today for a career that changes lives
Applications Close: 11:59pm, Thursday, 23 April 2026
Job Requisition ID: 7222
Contact Details:
Cristi Springer
4940 3394
When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.
Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.
CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.
Appointment to this position will be made in accordance with the provisions and conditions as outlined in Clause 8.5 Funding Contingent Continuing Roles of the Enterprise Agreement. Continuation of the position is contingent upon identifiable external funding.
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