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The Company
Our client is a global provider of Industrial Products & Services sold into the Rail and Marine Industry. They are now looking to appoint a Spare Parts Specialist and Project coordinator to their Smithfield team.
The Company
Our client is a global provider of Industrial Products & Services sold into the Rail and Marine Industry. They are now looking to appoint a Spare Parts Specialist and Project coordinator to their Smithfield team.
Reporting to the National Parts & Service Manager you will manage daily relationships with all customers to ensure they receive the highest level of customer service, including rapid response to Spare Parts quotation requests. This is a permanent position.
Spare parts duties
* Prepare and communicate Spare Parts quotes including updated prices and lead-times
* Ensure the most efficient and timely processing of Spare Parts orders from receipt of purchase order through to invoicing and delivery to customer.
* Manage customer order banks and Spare Parts deliveries to ensure highest levels of customer satisfaction and achievement of required customer KPI's through communication, reporting, prioritising and expediting as required
* Monitor and report on direct Spare Parts sales delivery performance, revenue and profitability for all mobility customer accounts
* Manage and close out customer Spare Parts quality inquiries and issues
* Ensure purchase orders received are correct and are processed in accordance with company policies and Terms and Conditions of Sale
* Complete daily invoicing of Spare Parts and component sales from dispatch notes
* Assist with Spare Parts planning internally and externally leading towards increasing the company Spare Parts market share and maximising stock turn
* Generating weekly expediting reports sharing with customers updated ETAs
Project Coordination duties
* Efficient Project coordination to ensure timely overhaul/repair deliveries.
* Project planning with customers
* Parts forecasting to meet project delivery schedule
* Liaising with workshop teams nationally to ensure timely project delivery
* Liaising with subcontractors/3rd parties as needed
* Update customers on project progress via monthly meetings
Qualifications required
* Spare parts/distribution operation
* Project/delivery management desirable
* Mechanical/electrical knowledge desirable not essential
* Excel experience
* Customer service experience
* Full Australian working rights
If you match the essential criteria and are looking to make your next career move, click apply now email me directly at:
olivia.quilter@astrumrecruitment.com
* Only successful candidates will be contacted.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Industries
Staffing and Recruiting
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