Caring Humanity Pty Ltd, is a NDIS registered provider located in Richardson, ACT, is currently seeking a compassionate and dedicated compliance and service manager for our growing team in Canberra, ACT and surrounding NSW regions. We are a trusted provider of in-home and community-based support services, committed to enhancing the quality of life for people living with disabilities, serving since 2019 across ACT/NSW.
Benefits
* Apply your experience and skills to make a tangible impact in shaping the organization's future
* You will lead a dedicated team driven by compassion and a commitment to care
* Supportive and accessible senior management committed to guiding and assisting you
* As a growing organization, we offer genuine opportunities for career progression, with clear pathways for professional development and advancement
* Competitive and attractive remuneration packages, designed to reward your skills, experience, and dedication
Tasks & responsibilities
* Oversee Client Care and Support Plans
* Ensure the development, implementation, and monitoring of individualized support plans for clients in line with NDIS goals, ensuring their needs and preferences are met.
* Manage Staff Performance and Development
Lead, mentor, and provide regular performance feedback to a team of support workers, promoting professional development, training, and adherence to organizational policies.
* Compliance with NDIS Standards and Regulations
Ensure the organization adheres to all NDIS regulations and quality standards, conducting regular audits and ensuring all necessary documentation is completed positive relationships with clients and their families, addressing concerns, resolving issues, and ensuring high levels of satisfaction with services provided.Oversee the scheduling of staff to ensure appropriate coverage for client care, managing resource allocation to ensure efficiency and effectiveness of service delivery.Monitor budgets, track expenses, and ensure the efficient use of resources to maintain financial sustainability, ensuring the services provided are cost-effective and within allocated budgets.
* Client and Family Relationship Management
Foster positive relationships with clients and their families, addressing concerns, resolving issues, and ensuring high levels of satisfaction with services provided.
* Staff Scheduling and Resource Allocation
Oversee the scheduling of staff to ensure appropriate coverage for client care, managing resource allocation to ensure efficiency and effectiveness of service delivery.
* Financial and Budget Management
Monitor budgets, track expenses, and ensure the efficient use of resources to maintain financial sustainability, ensuring the services provided are cost-effective and within allocated budgets.
Essential Criteria
* Prior experience in managing disability support worker teams and service organizations with multiple supported independent living (SIL) homes or experience in managing the admin work in NDIS support service environment.
* NDIS Worker Screen and NDIS worker orientation module completion
* Full Drivers License
Desirable but not essential
* Qualification in Individual or Community Support or Nursing
* Qualification in Business Administration(Bechlor of Business)
Pay: $68,200.00 – $80,500.00 per year
Benefits:
* Professional development assistance
* Work from home
Work Location: In person