Lead hospitality, accommodation, transport & fitness support services at Robertson Barracks, NT — join Ventia as a Senior Operations Manager
In partnership with the Australian Defence Force, we are seeking a Senior Operations Manager to oversee & manage our team at Robertson Barracks.
What's on offer
* Attractive Salary Package on/off commensurate with experience
* Challenging yet rewarding role managing a large blue-collar workforce
* Flexibility and variety in scope of role liaising with various stakeholders
* Ability to drive and create an inclusive culture aligned with Ventia's values
* Safety First – every job should be done right, and everyone should go home safely at the end of each day
* Ventia has been awarded a 6-year Defence Base Services contract with opportunity for further extension
* Ventia is recognised as a Veteran Employer of Choice by the Australian Government's Department of Veterans' Affairs
About The Role
The Senior Operations Manager will be accountable for the overall leadership, governance, and performance of a large-scale hospitality and living services operation delivered under Ventia's Defence Base Services contract at Robertson Barracks Military Area.
This role requires a senior and highly experienced operational leader with demonstrated capability in managing complex, high-volume environments and leading substantial, multi-disciplinary workforces. The position demands proven experience in workforce and industrial relations management, including resolution of employee‐related matters, management of industrial disputes, and effective engagement with unions and key stakeholders within a highly regulated Defence setting.
Through strong strategic leadership, the role will drive operational excellence, ensure consistent delivery of high-quality services, and maintain positive, professional relationships with Defence stakeholders while upholding Ventia's safety, compliance, and performance standards.
Key Responsibilities Include (but Are Not Limited To)
* Leadership & Team Management: Lead and manage hospitality service delivery across the Base and associated sites, provide leadership, mentoring and support to team members, foster a high-performance team culture, manage HR matters, and serve as a Team-of-Teams integrator and facilitator across the state and region.
* Operational Excellence: Drive operational performance, team productivity, and customer satisfaction, manage, monitor and drive monthly productivity performance KPIs, and coordinate integrated services and support contract changes.
* Compliance and Governance: Ensure compliance with safety, environmental, financial, and contractual obligations.
* Stakeholder Engagement & Customer Service: Facilitate and lead regular stakeholder engagement meetings, respond to customer inquiries and feedback professionally and promptly.
About You
* Tertiary qualifications in Business, Facilities Management, Hospitality, Logistics, or a relevant Hospitality & Catering discipline
* Demonstrated experience leading large-scale operations with strong safety governance and regulatory compliance assurance.
* Strong communication, stakeholder engagement, and team development skills.
* Experience managing financial outcomes and applying contractual obligations to operational delivery.
* Minimum 3+ years' experience in a services contract environment.
* A commitment to safety, compliance, and customer satisfaction.
Must be eligible to hold a Defence Security Clearance. As a result of this requirement, the applicant must be an Australian Citizen and willing to undertake and maintain a satisfactory Australian Federal Police Check.
Equal Opportunity Statement
Ventia is committed to providing a safe and positive environment that affords equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+, women, veterans, spouses, and people with disabilities.
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