Dispatch Customer Service Officer - 24/7 Rotational Roster (200539845) Tullamarine, Melbourne, Australia
Salary: AUD34 - AUD40 per hour
Our client is a national leader in the logistics and freight forwarding industry and due to continued growth and success they are looking for an experienced and vibrant customer service consultant to join their team.
In your new role you will be the first point of contact for their customers. You will be responsible for coordinating pick-up and delivery of high priority freight throughout Australia. Majority AIR and Road.
You will be required to work a rotating roster across a 7-day week. This roster runs over a 8 week rotation working your hours will span across day, afternoons and nights.
Onsite parking is available, and you will be rewarded with a generous hourly rate.
This role will have potential to transition from Temp to Perm within 12 months.
Key duties and responsibilities will involve:
* Booking, allocating, monitoring and coordinating drivers
* Inbound and outbound calls
* Monitoring and resolving overdue lodgements, despatch/ deliveries
* Providing customers with and ETA on their deliveries
* Receiving notifications from drivers and updating relevant systems
* General administrative, data entry and customer service tasks as required.
To be successful in the role you will possess the following skills and attributes.
* Previous experience in similar role.
* Experience working on a rotational roster would be highly regarded.
* Excellent telephone manner with strong verbal communication skills
* Sound problem solving skills.
* Proficiency with MS Office, Word, Excel and Outlook
* Ability to work in a fast paced environment
* A genuine passion for service excellence
* Flexible to work both onsite and from home after training period.
This is a fantastic opportunity to join a well-known Australian company and work close to home. Previous experience from a transport and logistics background will be highly regarded.
A clear police check and pre-employment medical check will be required for commencement on this site.
If you would like to apply for the role please submit your resume through the below link.
All interviews will be completed via virtual methods.
Only shortlisted candidates will be contacted.
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