Opportunity
Join the Front Office team at Crystalbrook Riley, where genuine hospitality meets responsible luxury. As a Guest Service Agent, you will be at the heart of the guest experience – creating welcoming first impressions and ensuring every arrival and departure feels seamless, memorable and thoughtfully delivered.
From managing check‐ins and check‐outs with confidence and care, to responding to guest requests and sharing local knowledge, you will play a key role in shaping each guest's stay. This is a varied, people‐focused role suited to someone who enjoys connecting with others, takes pride in great service, and thrives in a fast‐paced, collaborative environment.
This is a part‐time position, offering approximately 16 hours per week, suited to someone who enjoys a fast‐paced environment and values flexibility while remaining part of a premium hotel team.
Requirements
* Strong computer skills, with experience using Opera PMS considered an advantage
* Excellent attention to detail and a calm, organised approach
* Local knowledge of Cairns and the surrounding region, or a willingness to learn
* Availability to work across a rotating 7‐day roster, including evenings and overnight shifts
* A genuine commitment to delivering outstanding guest experiences
* A positive, can‐do attitude and a proactive approach to your role
Benefits
* 50% F&B discount across all Crystalbrook restaurants and bars
* $99 room rates and a generous friends and family discount
* Enhanced parental leave and lifestyle benefits
* A commitment to a green future through sustainable luxury practices
* Access to our internal mobility program and team reward schemes
* Online learning and training platforms and tailored career development pathways
* A culture of collaboration, diversity and elevated experiences
* Limitless career opportunities in a fast‐growing, dynamic environment
* Regular service recognition and team engagement events
Equal Opportunity & Accessibility
We're proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.
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