Join to apply for the Customer Service Officer - Casual role at Careers at Council
2 days ago Be among the first 25 applicants
Join to apply for the Customer Service Officer - Casual role at Careers at Council
* An exciting opportunity to join our Aquatic Centres team
* Based at Angelo Anestis Aquatic Centre (Bexley)
* Multiple Positions Available
Bexley, New South Wales
Casual
Description
Customer Service Officer - Casual
* An exciting opportunity to join our Aquatic Centres team
* Based at Angelo Anestis Aquatic Centre (Bexley)
* Multiple Positions Available
Our team
At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.
The City Life Directorate delivers personalised and public services to enhance community life, including family, children, aged, leisure and cultural services.
Aquatic Centres
Bayside Council currently operates two Aquatic Centres, Angelo Anestis Aquatic Centre (Bexley) and Botany Aquatic Centre. Angelo Anestis Aquatic Centre was opened in 2016 after undergoing a major redevelopment. The Centre includes an indoor and outdoor pool, grandstand, gym and group fitness spaces, community and retail spaces, kiosk, and aqua play facilities.
About The Role
Casual Customer Service Officer aims to provide a front-line service to the community requiring information and/or access to the Centre, including the active sale and retention of Centre programs and retail through set procedures that will deliver outcomes to maximise customer retention, optimise facility usage and support positive customer experiences.
You Can Also Expect To
* Guide and direct patrons and new service users to access and use Aquatic Pool facilities safely.
* Provide customers with accurate information regarding all activities of the Centre, including entry fees, memberships, programs, and events to ensure customer needs are met.
* Carry out emergency response activities and plans in line with the Centre's Emergency Management response plans.
* Promote the positive and collaborative culture and values of the organisation through open, fair, and transparent decision making and ethical, professional behaviour.
* Work in collaboration with and assist the team, Manager, and other key stakeholders to achieve business unit goals, work requests, demands and Council priorities.
* Ensure Child Safe Practices and procedures are implemented and complied with to mitigate risks.
* Ensure potential safety issues which may cause injury or illness to staff or patrons are addressed or reported immediately.
* Coordinate sales activities and tours for new and prospective customers to build and maintain a dedicated member base by influencing appropriate, informed and committed membership and program decisions.
About You
We are looking for a someone who demonstrates:
* Excellent customer service skills and experience.
* Food handling certificate recognised in NSW.
* Current First Aid and CPR qualification
* Current Working with Children Check (NSW)
* Hours of work between 5am to 11pm Monday to Sunday, commencing and finishing times will be flexible and depend on operational needs.
Our Benefits And Culture
As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. The Business Transformation team have a strong culture of collaboration and delivering exciting new initiatives.
Apply now
Before submitting your application, please take the time to read the Position Description by clicking the paperclip button located in the top right section of this page. Please use MS Edge or Google Chrome to submit your application. If you have any issues opening the link, please contact us at support.erecruit@bayside.nsw.gov.au
Closing Date: Wednesday 25 June, 2025
Salary range: $30.78 to $34.47 per hour (3% increase after July 2025) plus 25% casual loading, plus 11.5% superannuation
Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.
We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment.
Apply for this role
Visit site
Share
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Government Administration
Referrals increase your chances of interviewing at Careers at Council by 2x
Sign in to set job alerts for "Customer Service Officer" roles.
North Sydney, New South Wales, Australia 1 month ago
Sydney Airport - Customer Service Supervisor
Mascot, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 weeks ago
Customer Service and Logistics Specialist
North Sydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 2 weeks ago
Wetherill Park, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Rockdale, New South Wales, Australia 2 days ago
Dispute Resolutions Officer - 12 month contract
Sydney, New South Wales, Australia 2 days ago
Eveleigh, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia A$35.00-A$40.00 3 weeks ago
Regents Park, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
North Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 21 hours ago
Customer Service Representative | Sydney
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia A$70,000.00-A$80,000.00 1 month ago
Fairfield, New South Wales, Australia A$60,000.00-A$70,000.00 2 weeks ago
Sydney, New South Wales, Australia 2 days ago
Millers Point, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 4 weeks ago
Customer Service Representative - Sydney, Australia
Sydney, New South Wales, Australia 2 weeks ago
Chatswood, New South Wales, Australia 3 days ago
Bexley, New South Wales, Australia 4 days ago
Revesby, New South Wales, Australia 1 week ago
Pendle Hill, New South Wales, Australia A$60,000.00-A$70,000.00 1 day ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr