Miami Food Group Pty Ltd trading as Miami Bakehouse is hiring a Full time Cafe Store Manager role in Greenfields, WA. Apply now to be part of our team.
Requirements for this role:
* Flexible hours available
* More than 4 years of relevant work experience required for this role
POSITION DESCRIPTION
Retail Manager – Bakery ANZSCO Code: 142111 – Retail Manager
1. Position Details
Job Title: Retail Manager
Employment Type: Full‑time
Location: Any store in Miami Food Group network
Reports To: Retail Operations Manager
Direct Reports: Duty Managers, Shift Managers; Café Attendants and trainees
Salary: $70,000 - $73,150 + participation in company bonus scheme
2. Position Purpose
The Retail Manager is responsible for the full operational, financial, and staffing management of the retail outlet. This role ensures the efficient running of the store, high‑quality customer service, effective stock and inventory control, and the achievement of sales and profitability targets. The position requires strong leadership, planning, and decision‑making skills consistent with the responsibilities outlined under ANZSCO 142111.
3. Key Responsibilities (Aligned to ANZSCO 142111)
A. Operational Planning & Store Management
* Plan, organise, and coordinate the day‑to‑day operations of the store to ensure efficient workflow and service delivery.
* Develop and implement operational procedures, store policies, and quality standards.
* Oversee opening and closing procedures, ensuring compliance with operational checklists.
* Monitor store performance indicators (sales, labour hours, waste, customer traffic) and adjust operations accordingly.
* Ensure compliance with food safety regulations, hygiene standards, and workplace health and safety requirements.
B. Staff Management, Rostering & Supervision
* Recruit, interview, and select store staff including Duty Managers, shift managers, café attendants and trainees.
* Prepare and manage staff rosters to ensure adequate coverage while meeting labour budget targets.
* Train, supervise, and mentor staff to maintain high standards of service and productivity.
* Allocate daily duties and monitor staff performance, providing coaching and corrective action where required.
* Conduct performance reviews, maintain staff records, and manage disciplinary processes when necessary.
C. Customer Service & Relationship Management
* Lead the team in delivering exceptional customer service and maintaining a welcoming store environment.
* Resolve customer complaints, enquiries, and service issues promptly and professionally.
* Implement customer engagement initiatives such as loyalty programs, product sampling, and seasonal promotions.
* Monitor customer satisfaction and implement improvements to enhance the customer experience.
D. Financial Management & Cash Handling
* Oversee all cash handling procedures including float preparation, till balancing, and end‑of‑day reconciliation.
* Investigate and resolve cash discrepancies and ensure compliance with financial controls.
* Prepare and analyse financial reports including daily sales summaries, labour cost reports, and expense tracking.
* Manage store budgets, monitor expenditure, and implement cost‑control measures.
* Analyse financial performance data to identify opportunities for increased profitability.
E. Stock Control, Ordering & Inventory Management
* Forecast stock requirements based on sales trends, seasonal demand, and production needs.
* Receive, check, and store deliveries in accordance with food safety and stock rotation procedures.
* Conduct regular stocktakes and reconcile inventory variances.
* Monitor wastage and implement strategies to reduce spoilage and improve stock efficiency.
* Maintain accurate inventory records and update stock management systems.
F. Product Quality, Production Oversight & Merchandising
* Coordinate with bakers to plan daily production volumes and product ranges.
* Ensure all products meet quality, freshness, and presentation standards before being displayed.
* Oversee merchandising, product displays, signage, and in‑store presentation to maximise sales.
* Implement in‑store promotions, pricing strategies, and seasonal campaigns.
* Analyse product performance and adjust product mix based on customer demand and sales data.
G. Compliance, Safety & Risk Management
* Ensure compliance with food safety legislation, WHS requirements, and employment laws.
* Maintain documentation including temperature logs, cleaning schedules, incident reports, and safety audits.
* Conduct regular safety inspections and implement corrective actions.
* Train staff in safe work practices, emergency procedures, and food safety protocols.
* Manage store maintenance, equipment servicing, and repairs.
H. Administration & Reporting
* Maintain accurate records including payroll inputs, staff files, supplier invoices, and compliance documents.
* Prepare operational reports for owners or area managers, including sales performance, staffing updates, and operational issues.
* Manage communication with suppliers, service providers, and external stakeholders.
* Oversee digital systems such as POS, rostering software, inventory management tools, and reporting platforms.
I. Leadership & Business Development
* Lead the team in achieving store goals relating to sales, customer service, and operational excellence.
* Identify opportunities for business growth such as catering services, wholesale supply, or new product lines.
* Develop strategies to improve store efficiency, reduce costs, and enhance profitability.
* Foster a positive workplace culture focused on teamwork, accountability, and continuous improvement.
4. Required Skills & Attributes
* Strong leadership and team‑management capabilities.
* Excellent communication and interpersonal skills.
* Proven ability in financial management and cash handling.
* High level of organisational and problem‑solving skills.
* Ability to work in a fast‑paced environment and manage competing priorities.
* Knowledge of food safety standards and retail compliance requirements.
* Customer‑focused mindset with a commitment to quality and service.
5. Qualifications & Experience
* Previous experience in retail management, preferably within a bakery, café, or food retail environment.
* Demonstrated experience in staff rostering, supervision, and performance management.
* Experience in stock control, cash handling, and financial reporting.
* Food Safety Supervisor certification (or willingness to obtain) is desirable.
6. Organisational Structure
Reports to: Retail Operations Manager
Supervises:
* Duty Managers
* Shift Managers
* Café Attendants
* Trainees