We are an Australian AgTech company delivering practical remote monitoring solutions to farmers, local governments, and other industries. We focus on simple, reliable technology that solves real problems in the field. We are small ambitions company, that is on an exciting growth path, across Australia and into the US in the near future.
The Role
We're looking for a practical, people-focused Technical Support Sales & Representative to be a key point of contact for customers.
This role combines sales conversations, technical customer support, and basic sales administration, with a strong focus on understanding customer needs and providing real, workable solutions.
You'll be talking directly with farmers, agricultural consultants, and others, helping them choose the right solution, supporting them through setup and troubleshooting, ensuring they get value from our products, and add more products to their operations.
Key Responsibilities
Technical Customer Support
Provide first-line technical support via phone, email, and messaging
Help customers with setup, troubleshooting, and product usage
Translate technical information into clear, easy-to-understand explanations
Escalate complex issues when required and follow through to resolution
You will have engineers to support, all training provided. You will need to be able to understand technical products and processes.
Sales & Customer Engagement
Speak with inbound and outbound customers to understand their needs
Recommend appropriate products and solutions based on real-world use cases
Build trust through honest, practical advice.
Follow up leads and enquiries through to sale.
Attend Ag events.
This is not a hard sell, we provide immense value to our clients, its about helping them see that.
Administrative Tasks
Manage CRM records, quotes, and basic order processing
Track customer interactions and follow-ups
Assist with setting up new customers
Support the sales process with accurate documentation and updates
Follow up on invoices if needed
What We're Looking For
Essential
Strong communication skills and confidence talking with people
Ability to listen, ask the right questions.
Comfortable explaining technical concepts in simple terms
Organised and reliable with good follow-through
Detail orientated
Highly Regarded
Experience in sales, customer support, or account management
Background in agriculture and engineering
Experience with electronics or technical products
Why Join
Work with real customers solving real problems
Variety of work across sales, support, and technical learning
Direct impact on customer success and business growth
Opportunity to grow with a fast-moving AgTech company
Flexible role structure for the right person
Reach out to our CEO Simon Anderson or Apply through this ad.