Randstad is currently recruiting for multiple Customer Service Officers for a role with Queensland State Government. In this role, you will negotiate appropriate actions to recover outstanding and finalising debts. We're looking for individuals who thrive in fast-paced environments and have a proven ability to deliver exceptional customer service, particularly when managing customer accounts.
This is a high-priority, time-sensitive role with applications closing by the end of the day on Friday 20 March 2026. We are interviewing immediately to confirm an April 2026 start date for an initial 2-month assignment until June 2026, with potential for extension. This is a full-time working week on a rotating roster between 8:00 am and 5:00 pm, paying a competitive rate of $51.12 per hour plus super.
Click APPLY NOW to ensure you don't miss out!
Key Responsibilities:
* Providing a high-quality customer experience, you'll approach situations with empathy and resilience.
* Effectively manage a high volume of inbound and outbound customer calls and interactions regarding complex account and payment matters.
* Apply legislative knowledge to make informed decisions.
* Educate customers of policies and repayment procedures.
* Handle questions and complaints, escalating when needed, and keep accurate records.
Skills/experience required:
* Experience gained within Banking, Insurance, Financial Services, or Sales environments will be highly regarded, specifically in roles focused on Complex Account Management, Conflict Resolution, or Debt Recovery.
* Exceptional communication and negotiation skills, with experience managing complex or sensitive situations.
* Demonstrated high-level proficiency in various computer systems and CRM platforms, with an ability to quickly adapt to new technology.
* Strong interpersonal abilities, with a background in working collaboratively within a team.
* Experience in interpreting and applying relevant legislation and procedures to ensure compliance.
* Ability to build relationships and effectively engage with a diverse range of customers.
* Proven ability to meet individual and team KPIs in a target-driven professional environment.
* A highly motivated individual, focused on achieving personal goals and actively supporting team success.
* Able to work on rotating shifts Monday-Friday 8am-5pm.
* Must be able to pass a criminal history check to be successful for the role.
What's in it for you?
* Be part of a supportive team that values your well-being and professional growth.
* An exciting opportunity to work within QLD State Government.
* Competitive hourly rate.
* Comprehensive training programs to build your skills and advance your career.
Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.
Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Aoife Bradley - *************@randstad.com.au - 07 3100 7***
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.