YOUR OPPORTUNITYWe are seeking an enthusiastic Customer Care Consultant to join our close-knit team based in Carole Park QLD, where you'll provide exceptional service to our growing customer base!In this rewarding role, you will proactively seek solutions that benefit both our customers and our business. Our supportive management and team will empower you to enhance your customer service skills, investigate issues and escalations, and apply your problem-solving techniques to achieve quick and successful outcomes.We offer a learning and development program for the right candidate to set you up for success from the start.What Your New Role Entails:Providing friendly and efficient service to Blackwoods customers via telephone, email, and other business systemsResponding promptly to customer requests, taking ownership of inquiries, and finding quick resolutionsUnderstanding our customers' sales history to identify service needs and pursue upsell opportunities when availableBuilding relationships with clients and staying updated with processes and procedures to deliver tailored solutionsInforming customers about new product ranges and services where applicableWhat You'll Bring:Experience in a high-volume call centre environment preferred but not essentialA customer and solutions-focused mindset, with the ability to think creatively to achieve resultsExcellent customer service skills and the ability to work independently within a small teamStrong understanding of Microsoft and/or Cloud-based CRM programsClear verbal and written communication skillsWhy Our Team Enjoys Being Part of Blackwoods:We value our employees and offer a range of benefits, including:Competitive salary and incentivesTeam member discounts and offers from over 300 corporate partnersWesfarmers share plans annuallyFlexible working arrangements through our 'All Can Flex' programRefer-A-Friend program, earning up to $2,000 per referralRegular team events, celebrations, birthdays, milestones, and BBQsGenerous paid parental leaveFree onsite parking and more!NEXT STEPSIf you meet most of the criteria above and wish to apply, please submit your application today. We will contact suitable candidates within the next two weeks, so apply promptly to avoid missing out!As part of our recruitment process and commitment to safety, background checks (including possible pre-employment medical assessments with drug and alcohol testing) will be conducted.Blackwoods promotes diversity and inclusion and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and individuals with disabilities.