OverviewPeppers Seaport Hotel is located 5 minutes from the heart of Launceston, in the dockside precinct.
The contemporary property offers studio rooms and apartment-style suites with balconies and views overlooking the seaport marina or historic township.
The area offers nearby nature, coastline, and access to wine and food experiences in the Tamar Valley.Purpose / RoleAs a Guest Service Agent, you will be the friendly face and warm welcome that sets the tone for guests' stay, covering the guest journey from check-in to check-out and delivering exceptional hospitality.Salary & BenefitsCasual loading on all hourly ratesBase rate: $26.70 per hourLoadings: Monday - Friday $33.38ph, Saturday $40.05ph, Sunday $46.73ph, Public Holidays $66.75phPrimary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outCommunicate confidently with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into positive outcomesPromote hotel amenities and services by having a deep understanding of products and offeringsShare information on neighbourhood hotspots and must-visit gemsDisplay proficiency in accurately handling reservations and managing guest accountsSkills and ExperiencePrevious experience in hotel front desk operations is advantageousInnovative approach to exceeding customer service expectationsAbility to collaborate within teams and work independentlyStrong multitasking, organizational and time management skillsProficiency in written and verbal communicationAvailable to work a variety of shifts including nights, overnights, weekends, and public holidays as requiredBenefits & PerksALL Heartist Membership – discounts on accommodation and F&B; worldwideFamily & Friends discounts on accommodation, services and eventsAccor Live Limitless (ALL) loyalty program – earn status & reward pointsLearn Your Way – access to Accor's training platforms (Accor Academy and Typsy)Build Your Network – network with Accor professionals globallyWorldwide opportunities with a global hotel operatorNotesAccor is an inclusive company building diverse teams.
We welcome you as you are and support your growth and career development.Apply now
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📌 Guest Service Agent
🏢 Peppers Retreats, Resorts and Hotels
📍 Launceston