Join to apply for the Customer Service Representative role at WesTrac Cat1 week ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at WesTrac CatGet AI-powered advice on this job and more exclusive features.Location: Guildford PDC, WA, AUReporting into CPU Sales and Distribution Manager, the Customer Service Representative will join our team on a Fixed-term basis at our Guildford Branch. This role involves being the point of contact for all customer parts ordering and collection interactions, ensuring that a consistently high level of customer service is provided at all times.Roster: Monday – Friday with one Tuesday - Saturday every 5 weeksWhat You’ll Do:Provide outstanding customer service to internal and external stakeholders.Engage with customers using basic knowledge ofDBSiandWMSsystems.Assist customers in identifying their needs and requirements.Ensure prompt and accurate:Delivery of goodsReceipting of creditsProcessing of core and warranty returnsIdentify and report potential leads and business opportunities.Maintain a professional and helpful presence within the CSC environmentSkills & Experience:A minimum of two years’ experience in a customer service or similar roleComputer literacy skills – MS Office and relevant internet-based applicationsAbility to effectively communicate with internal and external stakeholders at all levelsExcellent written, verbal, and interpersonal communication skills, along with strong customer service abilities, enabling you to build and maintain successful working relationships.Capable of working effectively both as part of a team and independently.Conflict resolution skills and demonstrated experience in navigating challenging situationsGood problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure customer requirements (internal/external) are fulfilledDemonstrated high level of attention to detail, ensuring accuracy and thoroughness in all tasks.Our Benefits inclusive of but not limited to:Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.Our Company & CommitmentWith over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.Reference Number: 4161Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesMachinery ManufacturingReferrals increase your chances of interviewing at WesTrac Cat by 2xSign in to set job alerts for “Customer Service Representative” roles.Perth Airport, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 2 days agoPerth, Western Australia, Australia 2 weeks agoWelshpool, Western Australia, Australia 3 days agoPerth, Western Australia, Australia 2 days agoPerth, Western Australia, Australia 2 weeks agoMadeley, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 2 days agoCustomer Service Representive - Part-timePerth, Western Australia, Australia 1 week agoBedford, Western Australia, Australia 1 day agoHerdsman, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 2 weeks agoPerth Airport, Western Australia, Australia 1 day agoCanning Vale, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 4 weeks agoPerth, Western Australia, Australia 1 week agoWest Perth, Western Australia, Australia 1 week agoBibra Lake, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 4 weeks agoJoondalup, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 12 hours agoFremantle, Western Australia, Australia 2 weeks agoMaddington, Western Australia, Australia 1 week agoBayswater, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 days agoCanning Vale, Western Australia, Australia 3 days agoPerth, Western Australia, Australia 3 days agoMidland, Western Australia, Australia 14 hours agoNorthbridge, Western Australia, Australia 3 days agoCustomer Care Consultant - Canning Vale, WAWilletton, Western Australia, Australia 2 weeks agoCanning Vale, Western Australia, Australia 1 week agoCustomer Banking Specialist - MaddingtonPerth, Western Australia, Australia 3 days agoPerth, Western Australia, Australia 3 months agoHenderson, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 2 days agoWe’re unlocking community knowledge in a new way. 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