Front Office Manager Position Overview
At our organisation, we are seeking a seasoned Front Office Manager to lead the delivery of exceptional guest experiences.
Key Responsibilities:
* Manage the day-to-day operations of the front office, ensuring a seamless and personalised experience for guests.
* Lead and motivate a team of Guest Experience Hosts, fostering a culture of excellent customer service and sales expertise.
* Recruit, train, and develop staff members to ensure they possess the necessary skills to provide top-notch service.
* Oversee the efficient supervision of reservations, guest arrivals, and departures, adhering to set procedures and focusing on quality and customer satisfaction.
* Utilise the front office system to produce accurate reports, meet operational needs, and drive business growth.
Requirements:
* Proven experience as a Front Office Manager or similar role in a hotel environment.
* Strong passion for delivering exceptional hospitality and guest experiences.
* Ability to supervise, train, and motivate staff members.
* Confident in creating rosters and controlling wages.
* Excellent time management and communication skills, including building rapport with internal and external stakeholders.
* Ability to work independently, making decisions that prioritise team and guest safety and wellbeing.
* Flexibility to work on a rotating roster, including weekends and public holidays.
* Willingness to undergo regular training and development opportunities.
* Professionalism, punctuality, and a high level of self-motivation.
Benefits:
* Competitive salary and superannuation package.
* Professional development funding and opportunities.
* Discounted hotel and resort stays globally.
* Subsidised private health insurance.
Work Environment:
The Sebel Busselton is a charming beachfront resort located in Western Australia, offering a unique and picturesque work environment. Our team members enjoy access to fantastic beaches, natural wonders, and resort facilities, making it an ideal place to build a career.
We are committed to providing a safe, inclusive, and supportive work environment that fosters growth and development. If you share our passion for delivering exceptional hospitality and guest experiences, we encourage you to apply for this exciting opportunity.