Welcome toElysium Noosa Resortan elegant retreat in the heart of one of Australia's most iconic coastal destinations.Following an extensive enhancement program, we have reimagined every guest touchpoint, fromCibaria NoosaandBar Caprion Hastings Street to our rooms and suites.
Our transformation establishes a new standard of luxury on the Sunshine Coast.Our team creates guest moments that feel both effortless and deeply personal.
Each interaction is shaped by care, where intuitive gestures, thoughtful detail, and delightful surprises elevate every stay.Join us as we commence this new chapter.Job DescriptionThe role is responsible for supporting the Guest Experience team in achieving key business outcomes while delivering exceptional, personalized service to VIP and Loyalty guests throughout every stage of their journey, including reservations, arrivals, and departures.
Acting as an ambassador for Accor, the incumbent will positively represent and promote the brand in all guest interactions.As a primary point of contact for guests prior to check-in, the role requires comprehensive knowledge of all hotel services and facilities, as well as a strong understanding of the local area to enhance the overall guest experience.The position provides administrative and operational support to the Guest Experience team, including conducting pre-arrival calls, coordinating cabana and restaurant reservations, managing Accor experience bookings, and building and maintaining detailed guest profiles.QualificationsExcellent communication and interpersonal skillsAbility to multitask whilst ensuring exceptional attention to detailImmaculate presentation and grooming standardsHigh level of creativity with local knowledgeStrong attention to detail and a commitment to guest satisfactionA proactive, "can-do" attitude with a friendly and outgoing personalityFlexibility to work a variety of shifts, including weekends, mornings and eveningsAdditional Information30% discount on food & beverage at Accor properties worldwideGenerous accommodation discounts at over 4,500 properties across 110 countriesCareer mobility across Accor's global brand portfolioOngoing training and professional developmentA commitment to diversity and inclusion, with a focus on promoting diverse talent
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