Early Settler is about stylish modern living – we sell furniture and homewares that are affordable and help create a home you truly love. There's no place like home, and no matter what your style, we've got something to make yours even more comfy and beautiful.
Why Join Us?
Here at Early Settler, we are looking for people who share our passion for exceptional customer experience. We love what we do and support each other to hit our goals.
We provide team members with discounts on products, holistic wellbeing programs, career development opportunities, and a fun, supportive and collaborative team environment.
What is the Role?
We are currently looking for a dynamic Retail Consultant to join our store team. The Retail Consultant ensures high levels of customer service by offering a personalised experience, taking a genuine interest in our customers and recommending items that match their needs. The role also entails achieving sales targets and store KPIs (conversion, customer service score, average transaction value, etc.).
Key Responsibilities
* Ascertain customers' needs and recommend items that match.
* Keep up to date with product knowledge to accurately describe product features and benefits.
* Upsell and cross‐sell where appropriate; inform customers about sales and promotions.
* Consistently provide exceptional customer service.
* Demonstrate our values during every customer interaction.
* Ensure store presentation aligns with Visual Merchandising guidelines.
* Assist, resolve or appropriately and timely, any customer concerns.
Skills and Experiences
* At least 2 years retail experience in home/lifestyle products, preferred.
* The ability to engage with customers to bring their vision for their home to life.
* An attitude focused on exceeding sales targets.
* Exceptional communication skills and computer literacy.
* A capability to balance customer care and administrative duties.
* A genuine interest in home‐styling, furniture or creating welcoming living spaces.
* Alignment with our values: WeAddValue, WeAreDistinctive, WeMakeItPersonal, WeAreExperts, WeKeepItReal.
* Physical capability to lift, carry and move items of varying sizes as part of daily duties.
* Citizenship and work‐rights requirements for Australia (AU citizen, resident, or visa holder).
* Roster – must be able to work weekends: Saturday 12‐5 pm, Sunday 11‐4 pm.
We understand a lot of time and effort goes into applying for roles and we genuinely thank all applicants in advance. Due to the volume of applications we receive, only successful applicants will be contacted for an interview.
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