Hotel Operations Manager - Marine Activities
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The Assistant Manager - Marine Activities and Operations supports the Hotel in overseeing guest activities, watersports, and marine operations. This includes ensuring the smooth daily functioning of programs, maintaining compliance and safety, and enhancing guest experiences through innovative and engaging activity offerings.
Guest Experience
* Assist in implementing creative initiatives to inspire team members to provide guests with unique experiences by interacting with guests to gather feedback and build relationships, ensuring guest satisfaction is consistently enhanced.
* Collaborate with departments and managers to support initiatives aimed at reaching service standards and driving continuous improvement in the guest experience.
* Ensure compliance with legal and safety standards in all marine and activity programs, reporting issues or risks to the Hotel Manager.
* Proactively respond to guests' needs—record preferences, manage requests, and address questions or concerns.
People
* Support the Hotel Manager in mentoring and developing the Marine and Activity team.
* Assist in delivering training to colleagues to enhance guest service and improve productivity.
* Facilitate new team member orientation as directed by the Hotel Manager.
* Work with HR and other departments to support initiatives that improve the team's work-life quality.
* Contribute to revenue growth by identifying opportunities to enhance marine and activity services.
Responsible Business
* Promote sustainability initiatives within marine and activity operations.
* Ensure compliance with SOPs, WHS requirements, and other legal obligations, raising any concerns with the Hotel Manager.
* Assist in developing and maintaining relationships with local community partners.
* Contribute to annual audits, quality programs, and company sustainability initiatives.
What We Need From You
* Strong leadership and team management skills.
* Demonstrated expertise in marine operations and guest activities in a similar environment.
* Senior First Aid, Oxygen, and CPR Certifications.
* Financial acumen with budget management experience.
* Knowledge of WHS policies and marine compliance requirements.