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Support officer

Townsville
Australian Red Cross
USD 45,000 - USD 60,000 a year
Posted: 3 December
Offer description

* Maximum term position until 30 June 2026
* Part time – 22.8 hours per week (0.6 FTE)
* Based in Townsville

About Us

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

Our services and programs assist people who are experiencing or at risk of homelessness. We believe everybody deserves a place to call home. In this role, you will play a key part in the important work that we do, providing administration and brokerage support across our homelessness programs.

What you will bring

* Strong customer service skills, ability to work with sensitivity, privacy and respect
* Sound attention to detail
* Problem solving ability
* Excellent MS Office skills, in particular Excel and shared MS Outlook inbox

Why work with us?

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.

Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.

Benefits that act for you, while you act for humanity

Financial wellbeing:In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.

Work/Life Flexibility: You can access flexible working arrangements, paid 'Me' day just for you and a wide range of other paid leave options

Career development: Access to ongoing learning, training, and development courses

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award – Level 3. Salary from $45, this amount has been pro-rated for 0.6 FTE) + superannuation + salary packaging.

For additional enquiries, please contact Kym Musumeci on for a confidential discussion.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Applications close: 16 December 2025.

Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier

Job Ref #: 13119

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