As a key member of our team, you will be responsible for leading and supervising employees to ensure the effective management of operational activities.
Key Responsibilities:
* Promote cultural change by modeling a customer-focused approach, taking responsibility, showing initiative, and prioritizing safety.
* Coordinate and monitor operational activities, allocating resources, prioritizing tasks, and ensuring compliance with established processes to achieve strategic objectives.
* Collaborate with stakeholders to develop and implement efficient operation plans, including knowledge and capability building within the team and across the organization.
* Address human resource management issues according to procedures and contribute to business performance objectives and key performance indicators.
* Maintain knowledge of applicable legislation, regulations, policies, and guidelines for statutory compliance.
* Partner with external stakeholders to identify business efficiencies, managing administrative aspects of delivery and establishing a single point of contact for operational matters.
* Engage with stakeholders to develop processes ensuring information accuracy and compliance with statutory obligations, regularly reviewing system procedures and documentation.
* Develop and maintain regional networks to align strategies with regional requirements.
* Generate and analyze business performance reports for strategic decisions and performance reviews, responding to ad-hoc requests.
* Maintain client satisfaction through timely complaint management and accurate information provision for leadership correspondence.
* Collaborate as a member of the leadership group, enhancing relationships and driving consistency across the organization.
Requirements:
* Ability to manage and supervise operational activities, generating reports and data analysis.
* Comprehensive knowledge of student management systems, legislation, policy, and procedure.
* Problem-solving skills to address emergent issues and propose solutions.
* Strong communication and relationship management skills for developing positive partnerships.
* Evidence of capable, supportive leadership fostering excellence, creativity, and innovation.