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About Us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.
About Us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.
Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.
About The Role
As the eCommerce Lead, you’ll play a key role in driving online sales growth by leading the strategic planning of key merchandising and content initiatives. You’ll collaborate with teams across eCommerce, marketing, and merchandising to ensure effective online activation and a seamless customer experience.
What You’ll Do
* Develop and execute the online merchandising strategy to optimise category structure, navigation, search, and content.
* Leverage web analytics and reporting tools to assess online trade performance and identify opportunities for improvement.
* Collaborate with category managers and marketing managers to identify growth opportunities, new product launches, and market trends.
* Lead on-site search strategy and optimisation to enhance product discovery and conversion rates.
* Oversee online activation of campaigns, product and range launches, ensuring strategies maximise sales and conversion performance.
* Work closely with SEO to enhance category structure and on page content to drive organic traffic.
* Manage and mentor a team, fostering a high-performance culture.
* Represent eCommerce in range reviews, post campaign reviews and project working groups, presenting insights and recommendations to internal stakeholders.
This is a hybrid role based in our Chadstone Support Office 2-3 days a week for a 12 month Fixed Term leave cover.
About You
You’ll Bring:
* 8+ years of experience in eCommerce or digital marketing within a retail environment.
* 2+ years of team management experience, with strong leadership and coaching skills.
* Proven ability to optimise website content and merchandising to drive conversion and sales.
* Experience working with high-volume digital channels in a fast-paced environment.
* Strong analytical skills with experience using tools such as Adobe Analytics, PowerBI, and CMS platforms.
* Ability to engage and influence stakeholders across multiple teams.
* A customer-focused approach with a strong drive for continuous improvement and innovation.
* A proactive, problem-solving mindset with excellent attention to detail.
Our culture
It’s All In a Day’s Work When You’re Part Of The Officeworks Community – Where You’re Not Defined By Who You Are, But What You Can Do. We Celebrate Our Teams’ Uniqueness By Offering The Below To The Officeworks Family
* An inclusive, diverse, and supportive environment.
* Flexible working arrangements to best support your individual needs.
* A key focus on wellbeing and safety.
* Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart, Target and Catch.
* Ongoing training and development opportunities to progress your career.
* Industry leading Growing Families policy.
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities. and
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Retail
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