Job Title: Client Experience Specialist
* Owning and achieving high standards of client service, support, and satisfaction.
* Providing professional solutions-oriented collaboration that exceeds expectations.
* Supporting internal teams with clear, positive, and timely communication.
Responsibilities
* Owning Client Service Standards: Ensuring the highest level of client satisfaction through proactive support and issue resolution.
* Solutions-Oriented Collaboration: Collaborating with growers and internal teams to provide exceptional client experience.
* Effective Communication: Communicating clearly, positively, and in a timely manner with growers and internal teams.
Requirements
* A fun to work with, independent, self-motivated, team player with a proven track record of excellence.
* Experience in technical support or client-facing roles in agriculture or AgTech.
* Strong communication, problem-solving, and organisational skills.
About Us
We believe that work should be more than just a job; it should be a fulfilling and enjoyable experience. We are a dynamic and innovative technology company revolutionizing the agriculture industry with our cutting-edge software solutions.
Culture of Innovation: We foster a culture that values creativity, curiosity, and continuous learning. You'll have the opportunity to work with top talent in the industry and be part of groundbreaking projects that shape the future of agriculture.
Collaborative Environment: Collaboration is at the heart of what we do. You'll be working closely with cross-functional teams to develop and implement solutions that address real-world challenges.
Impactful Work: At Fieldin, your work will have a direct impact on the agriculture industry. By leveraging data-driven insights and advanced technology, we help farmers optimize their operations, increase productivity, reduce waste, and make more sustainable decisions.
Professional Growth: We are committed to supporting the professional growth and development of our employees. You'll have access to ongoing learning opportunities, training programs, and mentorship to enhance your skills and broaden your knowledge.
Work-Life Balance: We understand the importance of work-life balance in maintaining overall well-being. We offer flexible work arrangements and strive to create an inclusive and supportive environment where you can thrive both personally and professionally.