Medical Secretary / Day Hospital Administrator – Icon Cancer Centre South Brisbane, QLD
Supportive Team, Compelling Role: Join our compassionate Administration Team in a role that mixes secretarial support for our specialists, and medical administration duties across our day hospital.
Permanent Full-time, Weekdays Only
Excellent REM and benefits
Central Location: Level 5, 293 Vulture Street, South Brisbane QLD 4101
We are looking for healthcare administration experience and want to join an organisation that places patient-focus to the front. We'd love to hear from you.
About the Role
We have an opportunity for a Medical Secretary / Day Hospital Administrator to join the Icon Cancer Centre team in South Brisbane. Reporting to the Administration Manager, you will be responsible for the delivery of administrative services for our specialists, all patients, their carers, other external clients as well as your colleagues. We are looking for someone joining on a permanent full‑time basis, working within our operating hours of 6:30 am – 6:30 pm, Monday to Friday.
Key Responsibilities (Secretarial & Day Hospital Administration)
* Welcoming patients, collecting and entering personal details, completing admissions paperwork with health fund checks
* Scheduling/organising patient appointments, organising day lists for consultant
* Preparing consult rooms and paperwork for each clinical session
* Ensuring accurate collection of new patient information
* Communicating clearly with patients and their families to ensure all patients are well informed of financial costs related to admissions
* Answering telephone calls and responding to enquiries
* Communicating fee schedules and entering / processing patient invoicing and billing (Private Health and Medicare)
* Monitoring and assessing the administration care path of all patients
* Overseeing wait‑room and responding to patient queries
* Discharge procedures and paperwork
* Supporting Icon's WHS Officers and committees to effectively carry out their responsibilities
* ‑hoc administration / correspondence duties
About You
We are looking for an experienced Medical Administrator with outstanding customer service to join our team. We want someone who is proactive, personable and enthusiastic about the role.
Skills & Experience
* Experience in a similar role in Day Oncology/Haematology, or similar in‑patient settings would be highly advantageous
* Medical Specialist secretarial experience highly advantageous
* Experience with Medicare, DVA and Private Health Insurance
* Excellent organisational and time‑management skills
* Ability to communicate with clarity both verbally (face‑to‑face and telephone) and written
* Ability to use computer systems – competence required in Word and Excel
* Delivery of excellent client service to internal and/or external clients
* Possessing basic knowledge of medical terminology
Icon Cancer Centre – Australia and New Zealand
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years of experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon's cancer centres are in outer‑metro and regional communities delivering on our mission to bring the best possible care, closer to home.
Our Culture and Benefits
At Icon, we don't just offer jobs—we offer careers that grow with you. Enjoy:
* Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre‑tax earnings – potentially saving you thousands
* Rewards Portal: Discounts and cash‑back on experiences, travel, dining & shopping.
* Employee Assistance Program: Access confidential external counselling and support services.
* Development Pathways: Set individual goals with leaders across the business and we'll help you grow with us.
* Online Courses: Free access to an abundance of online courses in both clinical and non‑clinical categories.
* Paid Parental Leave: Supporting you both personally and professionally.
Excited to Join Us?
At Icon Group, we're incredibly proud of our passionate, dedicated people and the life‑changing work they do. Apply now to join us and make a difference. You belong with a team that genuinely cares.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine‑preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
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