We're on the lookout for a savvy Workforce Planner to help design how we staff, forecast, and flex our teams across our retail network and support centres.
In this role, you'll ensure the organisation has the right people, with the right skills, in the right place, at the right time, balancing customer experience, team capability, compliance, and labour cost efficiency. You'll provide data‐driven insights, workforce forecasts, and scenario modelling to support strategic and operational decision‐making in a dynamic retail environment.
This is a highly collaborative role, partnering closely with Retail Operations, Finance, HR, and Talent Acquisition to deliver workforce solutions aligned to trading patterns and business objectives.
How You'll Shape Our Workforce
* Develop and maintain workforce plans aligned to strategy, sales forecasts, and trading patterns.
* Forecast labour requirements for peak periods and major trading events.
* Model workforce impacts of store changes, trading hours, and network growth.
* Support labour budgeting and workforce cost management.
* Analyse workforce and labour metrics to identify trends, risks, and opportunities.
* Deliver clear dashboards, reports, and insights to leaders.
* Partner with Retail Operations, Finance, HR, and Talent Acquisition on workforce planning and hiring needs.
* Provide workforce insights to support effective scheduling and rostering.
* Identify critical roles, skill gaps, and future capability needs.
* Continuously improve workforce planning tools, processes, and methodologies.
What Makes You a Great Fit
* Proven experience in workforce planning, workforce analytics, or people analytics roles.
* Strong analytical and numerical skills, with a sharp eye for detail.
* Advanced capability in Excel and workforce analytics tools such as Power BI or workforce planning systems.
* Confidence working with large and complex datasets to uncover trends, risks, and opportunities.
* The ability to translate data into clear, compelling insights that drive better decisions.
* Strong stakeholder engagement skills, with the ability to influence and partner across diverse teams.
* A solution‐focused mindset, balancing customer experience, cost efficiency, and workforce capability.
* The ability to manage competing priorities and deliver under tight deadlines.
* You're someone who enjoys improving how things are done, collaborating across teams, and using insight to shape smarter workforce decisions that genuinely make an impact.
* You're a curious, commercially minded workforce planning professional who enjoys making sense of complex data and turning it into practical, real‐world outcomes. You're comfortable working at both a strategic and operational level and thrive in a fast‐paced retail environment.
At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within an 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.
We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.
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