Join to apply for the Contract Manager role at Programmed.
Some of the key benefits for the position and employment at Programmed include:
Competitive compensation: Receive an attractive base salary aligned with your experience.
Company vehicle: Enjoy a fully maintained company vehicle.
Shape the future: Join a leading Facility Management business during a period of exciting growth, with the opportunity to influence the direction of our utilities portfolio and broader QLD operations.
Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy's, The Good Guys, JB Hi-Fi, BCF, SuperCheap Auto, and many more
Salary sacrifice benefits: Take advantage of novated vehicle leasing, income protection insurance, and other financial perks.
Your well-being, our priority: Strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.
About The Opportunity
We are seeking a strategic and results-driven Contracts Manager to lead the delivery of high-quality maintenance services for two key clients in the bulk water supply and wastewater sectors across South-East Queensland.
Based in Spring Hill, QLD, this permanent full-time role oversees a diverse portfolio including grounds maintenance, HVAC, pest control, sanitary services, and cleaning.
You'll be responsible for ensuring operational excellence, driving service innovation, and maintaining strong client relationships.
Beyond day-to-day operations, you'll play a pivotal role in identifying growth opportunities, expanding our utilities portfolio, and contributing to the long-term success of our business in the region.
Key Responsibilities
Lead end-to-end contract delivery for maintenance services.
Manage subcontractor performance, ensuring compliance with service level agreements, safety standards, and regulatory requirements.
Foster strong client relationships, acting as the primary point of contact to ensure satisfaction, resolve issues, and identify opportunities for service improvement.
Drive organic growth within existing accounts by identifying and pursuing opportunities to expand service offerings and enhance value.
Support strategic expansion of the utilities portfolio by contributing to business development initiatives and tender responses.
Oversee financial performance of the contract, including budgeting, forecasting, cost control, and reporting.
Lead and develop a high-performing team, providing clear direction, coaching, and performance management.
Ensure operational excellence through continuous improvement initiatives, risk management, and adherence to quality standards.
Contribute to sector planning and account planning processes, and support the execution of strategic initiatives that align with client and business objectives.
Collaborate cross-functionally with internal stakeholders including procurement, safety, finance, and HR to support contract success.
About You
You are a commercially astute and people-focused leader who thrives in a fast-paced, service-driven environment.
With a strong foundation in facilities management or a similar operational environment, you bring a proactive approach to contract delivery, stakeholder engagement, and continuous improvement.
Your ability to manage subcontractor performance while building trusted relationships with clients sets you apart.
Qualifications
Proven experience in facilities or asset management, ideally within complex, multi-service environments.
Exposure to or understanding of the water and wastewater services industry; highly advantageous.
Demonstrated ability to manage subcontractor performance, compliance, and service delivery across diverse maintenance categories.
Strong client relationship management skills, with a focus on service excellence and account growth.
Experience overseeing financial performance of contracts, including budgeting, forecasting, and cost control.
A track record of leading teams, coaching for performance, and fostering a culture of accountability and safety.
Excellent communication and stakeholder engagement skills, both written and verbal.
A continuous improvement mindset and the ability to identify and act on opportunities for operational and commercial enhancement.
Cultural alignment with our core values: Personal Safety Leadership, Care & Empathy, Customer Service, Diversity, Inclusion & Equality.
Our Commitment
Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.
We strive for diversity, inclusion and equality of our people.
We seek a workforce that is representative of the communities we work in.
We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.
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