Job Title: Casual Sales and Service Consultants
About Us:
IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking.
We are seeking enthusiastic and customer-focused individuals to join our dynamic Contact Centre team as Casual Sales and Service Consultants. As the first point of contact for customers, you will be responsible for providing exceptional service and support over the phone and through our online channels.
Your Key Responsibilities:
1. Taking inbound enquiries over the phone and through IMB's online channels (eg webchat, in-app messaging and social media) and handling and resolving customer requests and complaints effectively
2. Identifying and converting new product and service opportunities that meet customers needs
3. Enhancing relationships with our customers through informative and helpful conversations that resolve their enquiries
4. Championing the IMB suite of self-service facilities and digital assets
5. Working within procedural, policy and industry guidelines and regulations
6. Collaborating with various people and teams across IMB and supporting each other to achieve KPIs, goals and objectives
You Will Thrive In This Role If:
* You have experience in sales and service, preferably in retail, banking or hospitality industries
* You possess effective and confident communication skills to be able to liaise and assist customers with their financial needs and a passion for helping them achieve positive outcomes
* You have data entry skills and a keen eye for detail to ensure transactions and information is managed and recorded accurately into systems
* You demonstrate good organisational skills and initiative to manage multiple tasks and competing priorities in a calm and structured manner
* You have empathy and patience when dealing with customers through any issues that arise and seeing through to resolution
* You are proficient in the use of computers and apps, with an aptitude in working with technology and digital platforms eg, Internet banking, Mobile apps and Digital cards
Our Benefits Include:
* Great training and onboarding
* Genuine career pathways and opportunity to accelerate your skills and experience
* A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees including designated wellbeing days
* Friendly and professional team environment
* Product concessions
* Purchase leave options
* Paid parental leave