?Manager, Strategic Capability and Transformation?
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Grade :?11/12?
Salary range :?$149,739 - $173,174?+ superannuation and leave loading?
Duration :?Temporary until May 2026?
Location :?Hybrid with an in-office requirement?in Haymarket. This may be subject to change in line with DCS workplace policies?
This opportunity is only open to ongoing 11/12 or on active 11/12 talent pool.
Make an impact?-?drive?strategic and cultural transformation across NSW Telco Authority?
We are seeking a dynamic leader to manage strategic capability and transformation initiatives that align with government priorities and deliver meaningful change. This is an exciting opportunity to lead programs that enhance organisational capability and foster a positive, high?performance culture?ultimately helping?keep people and places safe and connected across NSW.?
About the team??
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This role sits within the?Strategy, Commercial and Risk Division?team in the NSW Telco Authority.???
Our division leads strategic planning, commercial?governance?and risk management to support critical communications infrastructure and services across NSW.?You?ll?join a collaborative, purpose?driven team that partners across NSWTA and with emergency service organisations to deliver tangible outcomes, embedding best?practice change management and continuous improvement in how we work.?
Your responsibilities will include??
* Designing and implementing strategies and projects?that drive cultural and organisational transformation, with clear measures of success.?
* Leading change management initiatives?and embedding best?practice approaches, ensuring benefits are realised and sustained.?
* Driving strategic planning and prioritisation?by?translating priorities into actionable portfolios, align initiatives to government?objectives, and track performance against agreed KPIs.?
* Engaging and influencing stakeholders?to build strong, trust?based relationships across diverse teams, executive?forums?and external partners to align priorities and accelerate delivery.?
* Preparing high?quality reports,?briefings?and recommendations?to support informed,?timely?decision?making by senior leaders.
* Driving capability uplift and professional development?across the organisation broadly and within your team, building a continuous?improvement mindset.?
For more information on the role and its accountabilities, click?here(link)?to view the role description.??
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To be successful in this role you will??
* Act with Integrity: ?You model the highest standards of ethical and professional behaviour, promoting a culture of integrity and trust across the organisation?
* Communicate with Impact:? You confidently engage diverse audiences, translating complex information into clear, concise recommendations and fostering collaboration?
* Champion Customer Service:? You design processes and policies with the customer in mind, ensuring high-quality, customer-focused outcomes?
* Influence and Negotiate:? You gain consensus and commitment from stakeholders, resolve conflicts with sensitivity, and manage challenging relationships effectively?
* Deliver Results: ?You drive a culture of achievement, ensuring projects are delivered on time and on budget, while progressing organisational priorities?
* Think and Solve Problems:? You apply critical analysis and creative thinking to develop practical solutions that address complex challenges?
* Lead Projects and Change: ?You bring?expertise?in project management and change leadership, applying best practice methodologies to deliver transformation initiatives?
About NSW Telco Authority??
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NSW Telco Authority (NSWTA)?operates?and manages the Public Safety Network to deliver radio communications for frontline responders.??
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We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. ??
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NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. ??
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We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.??
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NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part?time,?job share and other flexible arrangements.??
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We?re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.??
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We understand the importance of continuing to learn and grow in your career and?provide?a range of training and development opportunities to keep upskilling and nurturing our people.?We?re?also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.??
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For more information, go to?NSW Telco Authority??
Salary Grade 11/12, with the base salary for this role starting at $ base plus superannuation.
This opportunity is only open to ongoing 11/12 or on active 11/12 talent pool.
Click Here to access the Role Description.
Visit the Capability Application Tool?to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 10am Monday 19th January 2026
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. ?We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace? ?
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or .
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